First you have to establish what is wrong. A real paper jam, or a defect sensor, bad cabling or a bad logic board.
Things a user can do is checking if really nothing is in the printer blocking the fear flow of paper or is something is stuck against a sensor. When you made sure nothing is in the printer, don't go further. You need a service centre or a new printer.
Sorry
If paper keeps jamming, you probably have one of your component in printer damaged. If you are not technician, these kind of issues need specializide knowledge and a so called repai kit so my advic is to take printer to an authorized tech service
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