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This is a new laptop. The screen goes blank at times and I keep getting a message saying internet explorer stopped working. had the same issue with my other laptop.
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try using a different internet browser. you can also try to update Java and/or Flash player but i would first try using Google Chrome or Firefox or Internet Explorer
Try a scan with your virus scan, then with a malware scanner, i use Malwarebytes.
I would then use CCleaner, use the registry cleaner also.
This will clean out all your temp files, and remove any registry errors that may be causing IE from starting properly.
You could also use Firefox, or chrome as your browser if this does not fix it
restart your machine and as soon as you turn on the machine, keep on tapping f8 and do not wait for any display fo this process, you will get advanced boot menu options on screen, select the option which says safe mode with networking, and check there is this is working fine there just open the internet options from internet explorer and then click on advanced and restore the internet explorer to default settings. and restart the machine in normal mode if it does not works in safe mode then system needs to be reformated
Startup your laptop keep clicking f8 until you see option like star in safe mode just click on "LAST KNOWN GOOD CONFIGURATION(your most recent settings that worked)"
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