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Karen Mahan Posted on Apr 18, 2015
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Where do I get my Engenius durafon phone repaired?

My ringer on my phone is no longer sending a ring to my handset...I would like to repair it if I can

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John L radiodude365

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  • EnGenius Master 570 Answers
  • Posted on May 05, 2015
John L radiodude365
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Our company has repaired EnGenius handsets for years. But due to Engenius "brilliant" ideas, they are not selling us dealers parts anymore. Go directly to them: www.engeniustech.com They charge a flat rate.

Bill Boyd

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  • EnGenius Master 53,816 Answers
  • Posted on Apr 19, 2015
Bill Boyd
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Contact engenius on line direct for a list of authorised service agents in your area or where to send it for repairs.

  • John L radiodude365 Nov 01, 2015

    Bill, we are fully authorized, they simply will not sell us the parts. They used to.

  • Bill Boyd Nov 01, 2015

    well they obviously don't want to increase their product sales
    contact their CEO direct
    and explain that if their policy is to withhold spares for their crummy units then your policy will be to advise your valued customers not to buy any of their products
    contact as many repairers that you know of and make a petition up to send to the company
    unfortunately there are still company managers that believe that their products don't break down and that customers will buy any junk on the market. so send them a wake up call
    after all if they will not sell you parts what have you got to loose

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Related Questions:

0helpful
1answer

Phone is not taking calls from the base unit

It is not receiving phone calls or the intercom to the handset does not work? Try reregistering the handset. You must be at the base to do this.
0helpful
2answers

Why is my phone on silent ?

Has happened before at many of our locations, always after being dropped. Usually the phone is not on silent, the ringer is broken. The only solution we have found is top replace the handset.
2helpful
2answers

Engenius handsets won't respond

Will likly cost more to repair that replace. Sorry, that is the way our society is today....throw away what dosen't work.
1helpful
2answers

No and we have two phones and neither of them can hear the incoming call yet they can hear us. Nothing happened to the phones they were working and then they did not.

Not likely defective, just need to be reset. If I understand correctly, no ring with an incoming phone call, but the intercom feature works fine. The ringer on the handsets is either "off" it will say no ringer or the base station is not communicating correctly. Intercom is handset to handset. Phone calls pass through the base station first. Of course, check the base unit: power on, phone line plugged in, antenna attached. Then try the phone line to check for dial tone with a regular, "old" analog telephone. If you are using these with a PBX, you must have an analog line installed.
0helpful
1answer

Engenius troubleshooting

Hi..does it have a speaker phone on your reciever..try that if that works..maybe the ear speaker is bad..I have a friend with the same problem..and her issue is she droped the phone in the sink..got it wet and hers did this...it could not be fixed..
0helpful
1answer

How to register the handset

Hold the large grey button on the bottom of the base unit down until all 4 lights come on. Then, on the handset, choose Menu, 6, 1. It will say so on the handset when it is registered.
1helpful
1answer

Change pulse tone rotary

To change between pulse and rotary, from an administrator handset press MENU-9-1.
0helpful
1answer
2helpful
3answers

EnGenius DuaFon 1X

Registration:
a. Press MENU-6 to enter the registration mode
b. Press and hold the base’s Registration (REG)
button for 2 seconds until 4 LEDs light up. (Located on the base where you plug in the phone jack)
c. Press handset key “1”, this completes the
registration process. When you register the
handset to BASE 10, the base will assign a
handset ID between 11 and 19. The assigned ID
will be displayed on the handset LCD, indicating
successful registration.
d. Repeat above steps for all additional handsets.
e. The first two handsets registered will be given ID
11 and 12, which gives them administrator
privileges.
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