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First make sure that the needle is at the highest position (with the needle up button or the hand wheel) and lift the presser foot. Turn off the sewing machine. For the upper thread, place the spool on the spool pin and secure it with the spool cap. Leave the cap a bit loose (1/16" from the spool). Bring the thread to the left. While holding the thread in one hand, use a finger on your other hand to press the thread into the thread guide. Bring the thread forward and straight down the express thread path. Feed the thread into the needle thread guide. Pass the thread through the needle eye from front to back.
For the bobbin thread, make sure that the bobbin rotates counter-clockwise. Hold the bobbin down as you pull the thread into and through the guides from near the front of the bobbin area to the left side. For most threads, cut the thread on the thread cutter after feeding the thread into that area.
Are you threading it through the bobbin correctly? Hold your top tread with your hand and make sure your pressure foot is up, then turn the wheel slowly by hand. Sould work.
Test: Put needle on straight stitch. Put needle all the way to the left and turn the hand wheel forward.
Now move the needle to the right and do this again.
Did the hand wheel move all the way for one of the two sides the needle was placed?
If your answer is yes then you need to get the machine timed.
Also, make sure that your brake used for winding the bobbins is tight. If it is tight then loosen the small screw (usually on front of hand wheel). Move the brake forward a little more to tighten and then tighten the small screw again. Look at my picture.
You said the hand wheel barely moves. Is that all the time? If the hand wheel is hard to turn the motor is getting overloaded and is protecting itself by stopping and giving you the error message. You need to determine why the hand wheel is tight. There could be thread caught or something might need lube. These are non oiling needed machines however sometimes a linkage might need fresh lube.
Make sure the bobbin winder is in the position away from the bobbin stopper. When you fill a bobbin, you have to push the "spindle" towards the handwheel. If you do not push the "spindle" back into position (away from the handwheel), the wheel will remain locked.
First remove the needle and bobbincase.Then try turning the hand wheel.If it turns easily replace the bobbincase and try turning it by hand.If it still turns easily then put in a new needle and try turning it again.Make sure the needle flat portion is on the back side.If it still turns easily it is most likely fixed.Try threading the machine and see if it sews.
It is the bit that rotates the bobbin case back and forth in a "shuttle" motion.
It sounds like it would be worth exploring the idea that it is time for a service !!
Thread is caught in the hook...Remove the upper thread and bobbin case...turn the hand wheel backwards and forwards by hand and remove the thread remands. Good Luck
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