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Viking changed their website and new links. Suggest you contact Software Support for Viking at
Toll free 1.800.446.2333
Monday - Friday: 8:00 am - 4:00 pm CST [email protected]
I used this link for the same problem. Download and install. Resolved my problem immediately.
http://sentinelcustomer.safenet-inc.com/DownloadNotice.aspx?dlD=8589947873
I tried the Husqvarna Viking dongle drivers for 4D VIP Customizing software on a new Windows 8.1 system, but nothing worked. (It worked fine on my old Vista system). After a few weeks of frustration, I found this site : http://www.safenet-inc.com/support_and_downloads/Download_Drivers/Sentinel_Drivers/.
I downloaded the Sentinel Driver v7.5.8 (they work for Windows 2000/XP/Server 2003/2008/2012/Vista & Windows 7&8 (32 bit and 64 bit)), installed it, restarted my computer, and everything worked like a charm.
Somebody should tell Husqvarna about those drivers...
there is an update for windows 7 and dongles at the husqvarna viking website.
From Husqvarna Viking website -
When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
Install your 4D Embroidery System software (and all updates).
Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.
If you are still unable to get it to work, visit your local authorized Husqvarna Viking dealer. Most stores have staff who are eager to help but you might want to call for an appointment
When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
Install your 4D Embroidery System software (and all updates).
Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.
Info on Husqvarna Viking website - http://www.husqvarnaviking.com When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7. Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules. Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
Install your 4D Embroidery System software (and all updates).
Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers. Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe Good luck.
Info on Husqvarna Viking website - http://www.husqvarnaviking.com When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7. Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules. Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
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