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Luke Ralston Posted on Mar 26, 2015
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My kenmore quietguard standard 587.16149400 won't wash. Water fills and drains correctly. During the wash cycle the washer makes a humming sound like the motor is working but not pumping water. The impeller spins freely and is not stuck. Do I need a new motor and pump assembly? I think it was replaced just 2 years ago.

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Brad Brown

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  • Kenmore Master 19,187 Answers
  • Posted on Mar 26, 2015
Brad Brown
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That model that you listed is for a dishwasher. That means that the pump might be plugged or has failed because of wear or winding issues. Check the sump area and there are parts and diagrams here: http://www.searspartsdirect.com/kenmore-dishwasher-parts/model-58716149400/0582/0130000.html

  • Luke Ralston Mar 27, 2015

    So, got everything apart, there was a small screw and some plastic debris at the impeller. Impeller was still in good shape though. Turned the dial to the wash cycle and still made the humming/whining noise. I opened the door quickly and could see the impeller trying to turn and being erratic. I removed the sump assembly and the motor had some black residue coming from some I guess cooling vents. I'm guessing I need a new motor. Maybe the screw jammed the impeller and somewhat blew the motor?

  • Brad Brown Mar 27, 2015

    They are not made to be very stout. When they start to go bad, the performance is impacted quickly.

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  • Kenmore Master 9,472 Answers
  • Posted on Apr 01, 2015
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  • Contributor 1 Answer
  • Posted on Mar 27, 2015
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Hello, You say it fills and drains so I don't think the pump is bad. Does the drum spin, if not it could be the coupling between the motor and transmission. Its a 19 dollar part and fairly easy to replace. Hope that helps

  • Luke Ralston Mar 27, 2015

    Thanks, but it's a dishwasher

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  • Kenmore Master 3,063 Answers
  • Posted on Mar 26, 2015
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I guess you mean by "not pumping water" the washer agitator is not moving back and forth as usual. I will guess that the motor control is not functioning properly. As I dimly recall the motor turns in one direction for the spin and the opposite direction for the agitation. So there is a "reversing" switch that may not be working properly. Or there is a problem with the Transmission for the spin and agitation.

  • Luke Ralston Mar 27, 2015

    Thanks, but it's a dishwasher

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5 Related Answers

Anonymous

  • 1294 Answers
  • Posted on May 18, 2007

SOURCE: Rinse water fills the washing machine when the spin cycle starts

Check your outlet filter, most likely it is blocked, preventing the water from draining out. Chk your pump too. Before this disconnect from the wall socket; and also check the pipe coming from the tub to the filter. Siphon out the excess water from inside the machine before you open the pipes.

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A

Anonymous

  • Posted on Dec 29, 2007

SOURCE: Admiral Washer AAV7000AWW everything works -goes through cyclebut will not drain

You,ve done a good job the first time the pump fail MikieM. You can do it again. We sometimes forget to empty our pocket. Some small metal things could have gotten into the pump...could be other hard foreign object. Good luck.

Anonymous

  • 351 Answers
  • Posted on Apr 04, 2008

SOURCE: Screeching Noise From Fisher & Paykel GWL115 Washer While Filling

if its while filling may be water pressure try turning tap down (hot)

Anonymous

  • 5911 Answers
  • Posted on Feb 02, 2009

SOURCE: Kenmore front load washer won't drain

Remove the bottom panel under the door to access the drain pump. Make sure the washer is unplugged before servicing the pump. The pump will be located under the wash tub in the front of the washer. There should be a small access cover that can be unscrewed to access the inside of the pump. If not, remove the inlet hose to access the pump impeller. HINT: Pull the drain hose from the standpipe and use a shop vac to pull a vacuum on the drain line. This will pull any remaining water out of the drain lines and wash tub. This will minimize the amount of water that spills out of the drain pump when you remove the access cover.

It does not take much to damage this small drain pumps. If you clean the pump thoroughly and it still exhibits drain problems, the manufacturer recommends replacing the pump.

If you require additional assistance, let me know before you rate the solution. I hope this helps you.

Anonymous

  • 1776 Answers
  • Posted on Aug 27, 2009

SOURCE: Kenmore 70 Series Washing Machine Drains, But Won't Spin

Yes sir, a bad motor coupler could cause the machine not to spin. You did the right thing in checking out the lid switch and the pump first. It sounds as if the motor coupling is worn and may be slipping. I will attach a link to a video that may assist you. Hope this helps and best wishes.
http://www.youtube.com/watch?v=WLPGs2UMUJc

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Model 11026955690. Why does screen indicate LP?

I am not familiar with any error code referencing "LP". Could you be seeing "LF"?
Below are the error codes listed for your washer:
  • "LF" (Long Fill) Inlet hoses are kinked or clogged or water valve screens are not clear. (Solution: Straighten inlet hoses or clear screens of any foreign material.)
  • "LD" (Long Drain) Drain hose is kinked or clogged. (Solution: Straighten or unclog hose.)
  • "FF" (Fill Failure) Problem with water level sensing system. (Solution: Call for service.)
  • "OL" (Open Lid) Lid Is open during drain or spin. (Solution: Close lid.)
  • "PF" (Power Failure) Power to washer went off during cycle. (Solution: Press any pad to clear the display. Restart the washer from the beginning of the cycle.)

Source: Kenmore 11026955690 Manual
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When the washer initially fills for the wash, is it only hot water entering the drum? Try switching the water temperature between hot and cold as it fills. If any of them show little or no water getting through, it sounds too easy but check to make sure water supply taps are on, and that the cold/hot fill hoses aren't reversed. Remove the fill hoses and check any of the screen filters for blockage (in the hoses and in the inlet water valve). When the machine stops and waits to fill but all you hear is a hum, it sounds like there is power going to the valve but water is not able to get through it.
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