We cannot open the safe and cannot find the key can we order a replacement key from you?

notify manufacturer with proper paper work and id order replacement key or key code for a locksmith to cut or notify a lock smith

On the lock might be a number, take that to a Brinks dealer who should be able to cut a key! You should have to provide ID for security purposes!

To order replacement keys, for small chests and files, you will need to know the key numbers which can be found right around where the key goes in. It should be a stamped number, letters, or both located around the keyhole. For Personal, Home and Home/Office Safes, you will need the model number and serial number. I think that the most economical place to buy keys is from www.SentrySafeShop.com. You can do a search for "lost keys" and it will give you a screen where you can enter your model number and key number. They key ordering screen is: www.sentrysafeshop.com/Keys-Sentry-Safe-Replacement-Keys-p/keys.htm
They just need 1.)Model # and 2.)Serial or Key #.)

In Summary:
For Small Chests or Files: A lock reference number is required. It will be a letter, a number, a letter and number, or "blank" (no letter or number), engraved/located on the silver cylinder of the lock. These are model numbers 0500, 1100, 1170, etc...

For Personal, Home and Home/Office Safes: (model numbers will begin with: S0, S3, S4, S5; I0, I3, I4, I5; A3, A4, A5; J3, J4, J5; L0, L3, ,CS,CSW,DA,DS,KS,KSW,MS,MSW,OA,OS,and SC): Indicate your model number and the safe serial number found on the front right-hand side of the door, between the hinges.
Here is the direct link to the key replacement screen: http://www.sentrysafeshop.com/Keys-Sentry-Safe-Replacement-Keys-p/keys.htm
For Small Chests or Files: (Model numbers will begin with 0500, 1100, 1110, 1150, 1160, 1170, 1710, 1900, 1950, 1970, 1200, 1210, 1250, 2100, 2180, 2275, 2460, 6000, 6720, 7150, A3750, A5781, A5865, F2300, F3300, H2100, H2300, H3100, H2300, H3300, H4100, H4300, HD2100, HD4100, KDS-1, KS2100, KS4100, U2101, WD2, WD4, ESB-3, etc... ): A lock reference number is required. It will be a letter, a number, a letter and number, or "blank" (no letter or number), engraved/located on the silver cylinder of the lock (right around the hole where the key goes in at).

For Personal, Home and Home/Office Safes:(Model numbers will begin with: S0 (S0310, S0400, S0407, S0408, S0409, S0410), S3 (S3300, S3310, S3401, S3410, S3417, S3421, S3460, S3467, S3470, S3710, S3807, S3870, S3877, S3910), S4, S5; I0, I3, I4, I5; A3, A4, A5; J3, J4, J5; L0, L3, CS, CSW (CSW3460), DA (DA3831, DA3930), DS (DS3410, DS3431, DSW5781), KSW, MS, MSW, OA (OA3810, OA3821, OA5848), OS (OS0407, OS0410, OS0810, OS3407, OS3421, OS3470), SC, and X (X031, X075, X105, X125)): Indicate your model number and the safe serial number found on the front right-hand side of the door, between the hinges. Keys Sentry Safe Replacement Keys Keys Sentry Safe Replacement Keys

If the battery power has fallen too low the safe will revert to it's factory setting 159A or 159B if you have enough power to make the unit work one of these will open it.

The only way to get a replacement key is to call a locksmith out and have a key made.

To order replacement keys, for small chests and files, you will need to know the key numbers which can be found right around where the key goes in. It should be a stamped number, letters, or both located around the keyhole. For Personal, Home and Home/Office Safes, you will need the model number and serial number. I think that the most economical place to buy keys is from www.SentrySafeShop.com. You can do a search for "lost keys" and it will give you a screen where you can enter your model number and key number. (It is a very easy screen to use. They just need 1.)Model # and 2.)Serial or Key #.)

In Summary:
For Small Chests or Files: A lock reference number is required. It will be a letter, a number, a letter and number, or "blank" (no letter or number), engraved/located on the silver cylinder of the lock. These are model numbers 0500, 1100, 1170, etc...

For Personal, Home and Home/Office Safes: (model numbers will begin with: S0, S3, S4, S5; I0, I3, I4, I5; A3, A4, A5; J3, J4, J5; L0, L3, ,CS,CSW,DA,DS,KS,KSW,MS,MSW,OA,OS,and SC): Indicate your model number and the safe serial number found on the front right-hand side of the door, between the hinges.
Here is the direct link to the key replacement screen: http://www.sentrysafeshop.com/Keys-Sentry-Safe-Replacement-Keys-p/keys.htm

Hello Kay. Without the key your only choice is to take the safe to a local lock smith shop. Be prepared to have two forms of ID with you including one photo ID. J.

To order replacement keys, for small chests and files, you will need to know the key numbers which can be found right around where the key goes in. It should be a stamped number, letters, or both located around the keyhole. For Personal, Home and Home/Office Safes, you will need the model number and serial number. I think that the most economical place to buy keys is from www.SentrySafeShop.com. You can do a search for "lost keys" and it will give you a screen where you can enter your model number and key number. (It is a very easy screen to use. They just need 1.)Model # and 2.)Serial or Key #.)

In Summary:
For Small Chests or Files: A lock reference number is required. It will be a letter, a number, a letter and number, or "blank" (no letter or number), engraved/located on the silver cylinder of the lock. These are model numbers 0500, 1100, 1170, etc...

For Personal, Home and Home/Office Safes: (model numbers will begin with: S0, S3, S4, S5; I0, I3, I4, I5; A3, A4, A5; J3, J4, J5; L0, L3, ,CS,CSW,DA,DS,KS,KSW,MS,MSW,OA,OS,and SC): Indicate your model number and the safe serial number found on the front right-hand side of the door, between the hinges.
Here is the direct link to the key replacement screen: http://www.sentrysafeshop.com/Keys-Sentry-Safe-Replacement-Keys-p/keys.htm

Hi.
Yes, you need the key to open it.
Your code is 4 numbers (one or two digits each).
First turn the knob several times counter clockwise To "reset for starting)
Turn the knob clockwise. Stop when you hit the first number the fourth time. Then counterclockwise, and stop when hitting the second number the third time. Counterclockwise again until you hit the third number the second time. Counterclockwise, and stop when hitting the fourth number the first time.
Now you need the key. The safe opens when you turn the key clockwise. I don't know where to order a new key, but I suppose the manufacturer can help. Your key number should be engraved ON the lock. Mine has four digits lock/ key- number.
I have not been able to find the manufacturers web page...
I wish you luck!

Stein/ Norway

To open a Safe International Digital Electronic Safe

User override key to open safe

Then:

a. Inside the open door you would find hidden a red button press this button, the yellow light will be on, input the user code in 30 seconds try 1,5,9 then press A or B to finish

b. If the yellow light keeps flashing with beeps the code is wrong( revere to user manual)

c. To change code repeat step a.

Test your new code before closing safe.

everyone's silly talking about rendering the safe useless ha!. dont wanna pay the 25 dollar fee???? still want ya safe open???? All ya gotta do is this.... take a flat head screw drive to the upper black handle plate n pop it out safe will open... when done put bar back in and safe is like new!