Is their a setting for Bagels if so that may be the problem as new toaster can toast bagels and they need only toasting on one side, their will be a switch on the front. if it is just a regular toaster that is designed to toast on both sides, then the filament is burned out. might need to replace the toaster
Because the nichrome wire on one side of the toast has broken.
Its time to get a new toaster.
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