What can i do to get my dyson to work on thick carpet not happy

You may have to purchase a vacuum that has the capability to adjust the height for different flooring

Barry,
Most vacuum cleaners will not roll well on real thick carpets. There are only a couple of vacuums out there that will work on thick carpet. The Oreck Magnesium models and most of the Miele vacuums will work on thick carpet and some manufacturers of carpet will tell you to use one of those two brands. Hope this helps!

Hi Ronnie, it's Jack at Dyson.

I'm sorry to hear you're having difficulty using your new Dyson vacuum on this particular type of deeper-pile carpet. It's possible your new machine has higher suction at the cleaner head, and this could mean it needs slightly higher push-force on certain carpets with deeper, denser pile, or thick underlay. You may find it helps to use the vacuum with the brush bar switched - carpet manufacturers will sometimes advise vacuuming deep-pile carpets in this way.

However, I would encourage you to get in touch with us directly so we can take some further details about the issue. When you have your Dyson vacuum easily to hand, please call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Our experts will be happy to discuss your concerns.

We'll look forward to speaking with you.

Hi Fran, it's Jack at Dyson.

DC33 is engineered to work effectively on both hard and carpeted flooring. The cleaner head is engineered to adjust automatically for different floor types and carpet piles. You can also turn off the brush bar for hard floors and delicate rugs, using the brush control on the cleaner head.

I'm sorry to hear you're having difficulty pushing your machine forward on this particular type of new carpeting. If your DC33 worked effectively before the new carpeting was fitted, it doesn't sound like there's an issue with the vacuum itself. However, we'd appreciate the opportunity to take some further details about the issue, and may be able to suggest a resolution. You may also want to consider contacting the carpeting manufacturer directly, as they should be able to recommend the best way of caring for this specific carpeting.

When you have your DC33 easily to hand, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

If you have a particularly thick carpet you may wish to turn the brush bar off. This will make the machine easier to push, however it will not vacuum as effectively. Dysons can sometimes feel a little difficult to push when vacuuming carpets because they have such great suction.

Hi there,

We'd advise against using your Dyson for picking up carpet powder. We'd be happy to provide advice on cleaning your machine - please call our customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi there,

I'm sorry to hear you're having difficulties using your Dyson cleaner on this particular carpet. You may want to contact your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of carpeting using suction only.

If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Hi there,

Some plush pile carpets are unsuitable for use with a vacuum cleaner equipped with a revolving brush. I'd recommend contacting the carpet manufacturer for advice on the correct way to clean it. They may suggest vacuuming it with the brushbar switched off - to do this, turn the brush control on your DC07 to the 'hard floors' setting.

If you have any further concerns, please get in touch with us directly - one of our experts will be happy to provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

First make sure that brush roll is moving not broken belt....if all ok then try setting height for thick pile carpet lift head a bit this will ease off on a thinner carpet and in turn make it easy to push,

Your head is probably plugged with pieces from the thick pile carpet, open up the head and clear the blockage.