How do I change the display name on incoming line

ICD groups are named in the ICD group settings. You can rename them from any tab in the 3.5.1 table.

Carl

Call your telephone company and explain the problem. They will give you a code to put on your phone.

From a DTMF station set installed as the test line on equipment #1, go into trunk group programming (Command #66)
The SX-20 display will show programming registers.
A B C D E F G H
A,B = Trunk equipment Number (1st trunk should be displayed)
C = Register 1
D = Trunk Group Membership 0 = Incoming only
1 = Group 1
2 = Group 2
3 = Group 4
4 = Group 4
E = Trunk Type 0 = Standard CO Trunk
1 = Dictation Trunk
F = Reversal Meaning 0 = Not Incoming of Disconnect
1 = Incoming Call
2 = Incoming Call or Disconnect
G = Disconnect Timing 0 = 60ms
1 = 500ms
2 = 1.5 sec
3 = 4 sec
H = Start Type 0 = Loop Start
1 = Ground Start
Move to the appropriate register using the ENTER/NEXT function (star key).
Change the data as required.
Exit programming (# key)

Hope this helps!

save the contacts in the phone memory

Normal 0 To Change your Ring Type:
1. Press the Feature button, then * 6
2. Press the number keys 1 – 4 to hear the different ring types
3. Press the OK softkey when you hear your desired ring

Since the phone is stupid, you really need to say what cabinet you have. Preference out in my system is reach by dialing program 19 and STORE then AUTO ANS changes the mode and STORE saves it. YMMV

As far as button mapping. press PROG and the CO button on the lower left. If the display doesn't say CO-1 or Single Line 001, then you can dial 0 1 to make it so. It would be best to do this on a working phone and write down what the buttons are from bottom to top, then go to your phone and duplicate it.

In programming 0 is CO lines, 1 is extensions, 2 is speed dial, and there are a whole raft of codes for VTR, CID Log, and 2 Way VM features that are in the user guide.

Carl

you could swap at the demarc(where telco responsibility ends) usually a box with screw down lugs one side marked customer the other marked phone co.

Sounds like your station (phone) is set to not ring. You need to check your ring assignment.
Feat # *
Enter password (default is 000000)
Press the soft key under "show"
Press the soft key under "next" until 1. STATION appears in the display.
Press the soft key under "show" SHOW STA:_ appears.
Enter your station number and press the show soft key
Press the "next" soft key until RING ASSIGNMENT shows on the display.
Press the "show" soft key. You will see CO LINE 1 : followed by NONE or DAY or NITE or BOTH.

If it says NONE, your phone never rings for an incoming call. If DAY or NIGHT your phone rings depending on the time of day and the time definitions for DAY and NIGHT programmed into the KEY unit. If it says BOTH, your phone should ring all the time.

If you need to change the setting, press the "chg" soft key until the desired setting comes up.
When you're done with LINE 1, press the "next" soft key to move to the next line. Repeat the process for all your active lines. Obvisously changing settings on lines with no CO connection will have no affect.

While your in the mode, check your RECEIVE ASSIGNM as well to make sure your phone is configured to receive incoming call. It was the station feature just before the RING ASSIGNMENT feature.

Hope this helps.

There is no setting in the phone that will show you the Caller ID number without the name. It sounds like your telephone company is not sending the name.


We have a support package that allows us to make all the changes you need over the Internet for a flat annual fee. If you want your whole system to work properly and all changes to be made for you at a flat budget, call us at 877-236-8376.

You need to go into programming and turn cid on for all co lines on your c1 card and on all ext's that you want to show cid on incoming calls. Follow these steps :

to enter programming, you can use any display phone. Without picking up the handset.

press transfer
dial 800
passcode = 4321 (if it has'nt been changed)
press 1
press the speaker btn
dial 312
you will see 201 . press the ans/rls key, this will change where the 201 was to all
use the volume arrow up to change to CID ALLOW
press the right softkey (this key is the triangular key under the display just to the left of the scroll key.
Now, press the speaker btn and dial 414
you will see 701 in the top left of the display .
press ans/rls key. this will change 701 to ALL
press the volume arrow up to change from normal to cid trunk
press the right softkey under display .
press transfer to exit programming and you should have
Caller ID.