NorStar T7316E phone. Former employee left without leaving password for VM. Have tried re-setting password using Feature 983, Log: 738662 AND 73738767793. All information entered shows "Invalid Password". Help please!
Feature 983
password is: 1020000 (if you use 3 difit extensions)
OR
120000 (if you have 2 digit extensions)
reset the password:
Press feature 985
Extension of vociemail is displayed. Dial 9
PSWD: RESETSMPSWD (73738767793)
Reset PSWD? Press YES
Login will be changed to default (1020000 for 3 digit EXT's or 120000 for 2 digit)
now you can log into feature 983 1020000 or 120000
Did this fix it?
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******* STOP ******
Ok, the password that you are trying 73738767793 that resets the whole voicemail system password!!
What you want is to change the individual voicemail password...
-> Feature 9 8 3
-> Password 1020000 (this is the default password to get you in as an administrator)
-> Select the softkey under "MBOX"
-> Select the softkey under "Chng"
-> Enter the mailbox number that you want to change
-> The display shows "Reset Password"
-> Select the softkey under "RESET"
-> Press the release key
* The temporary password willbe "0000".
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I have tried both of these using Feature 983. Neither provide me a valid password. I'm still recieving the message that says 'invalid password'.
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