It was working fine until the needle got stuck and didn't come up when the handwheel was turned counter clockwise. I can't take out material sown as the needle is stuck.
You could try snipping as much of the fabric away as possible if the garment can be sacrificed. Can you remove the plate and snip under that too? It will probably need a service afterwards as you will have disturbed things.
I would take it to the Sewing Shop. You've probably damaged whatever the needle has wedged itself into ...plus the needle and maybe the mechanism that drives the needle up and down.
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