Sounds like drain is stopped up or timer has stopped, either way you need to open the back panel, 2 screws, take the pump hose loose and drain the washer, this is going to make a mess and the washer will be heavy, then you can see of the cycle charges or it fill again, im thinking the timer nay be bad and it is solid state inbeaded in the main board in the top behind the controle panel, Matt
Something is clogging the drain or stopping the pump. I don't know what you have for tools but , I can sent a manual if you contact me, unfortunate I need a email to send it to.
The door will remained locked while draining water. If during installation the washer was plugged in and turned on without water hoses attached, the washer may attempt to drain for 8 minutes before the door unlocks. Let the washer run until the door unlocks. Do not turn off the washer or unplug the washer.
Does water remain in the washer after the final spin?
If water remains in the washer after the final spin, then the door will not unlock. Select Drain/Spin or Spin Only to remove any remaining water from the washer. The door should unlock at the end of the cycle. For models that have Rinse/Drain & Spin, push the Extra Rinse button to turn off the rinse to remove excess water.
Is the door locked and the Add A Garment light on?
If the Add A Garment light is on, then the washer door will unlock after the Pause/Cancel button is pressed once. Pressing the Start button will restart the washer at the same point where it left off in the cycle.
Is the door locked and the Add A Garment light off?
If the Add A Garment light is off, then the washer door will unlock after the Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.
Trying to gain access into a locked door can be a bit frustrating. Upon researching your question I found some links that may help you unlock your washer door. I attached all links below. I hope this helps!
http://www.managemylife.com/mmh/questions/204092-how-do-i-get-the-door-open-on-my-kenmore-washer
http://www.managemylife.com/mmh/questions/220303-does-front-loader-door-open
http://www.managemylife.com/mmh/questions/134692-why-wont-the-door-open-on-my-kenmore-frontloading-washer
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