Question about Javelin Systems Inc Javelin Viper PC Desktop

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I'm having trouble with the Javelin J330i printer. When trying to print cards it doesn't pull them through correctly and then gives an error that the ribbon is broken. I have tried resetting the printer, cleaning it, changing the ribbon, changing the card thickness settings. It pulls the card from the feeder but then jams for a second or 2, pulls the card fully through and then the error message comes up to say the ribbon is broken.

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Check the feed tires ,the ones that feed the paper/cards into the printer. they maybe slick with paper dust. I recommend taking a cotton dish cloth or rag with some 409 cleaner on it the the feed tires clean all the paper dust off the tires let dry then try to feed card again. sound like the sensor is covered with paper dust, and is giving a false error.

Posted on Jul 09, 2009

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