SOURCE: Norstar M7310 auto attendant problem
As far as changing the # of rings, that may be your phone company. Feature 983 will get you in to change to number of rings. It goes as follows:
Feature 983
System coordinator mailbox # and password
OK
AA
Lines
Enter Line Number
OK
Table
Rings
CHNG
Enter the desired number of rings
If after changing the number of rings the Auto atendant does not pick up at all, You have to call your phone company and set up the second delay through them. We had the same problem here.
SOURCE: Norstar m7310 I would like to set more phones to ring
To set up ringing you need to enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming.
At the terminals&sets prompt, press the show key (top right arrow). The display should now ask for an extension number. Enter extension number you wish to program ringing on. Press the show key (top right arrow)
The display should sat LINE ACCESS
Press the show key (top right arrow) .
The display should say LINE ASSIGNMENT.
Press the show key (top right arrow) .
The display ask for a line number. press list
The display should sat line 001: appear only press CHNG til it says appear &ring.
press next key (lower right arrow)
The display should say line 002: appear only
Repeat same procedure as line 001 til all available lines are done
press the release key when finished
if the programming doesn't look like 1 described call me @1.410.984.4840
SOURCE: Our Automated Attendant for our Norstar M7310 is
assigning messages is done by
feature 983>1020000>AA>Table>table 1>Greeting Type
depending on how you have the business hours times set it'll play the greeting you want. Typically I set the greeting type as morning:1, afternoon:1, Evening:1 and Non-business:4. then under business hours I set them up as mon- fri morn:0800am, aft:0800am, eve:0800am and nonb: 0500pm. sat and sun as morn:1200am, aft: 1200am, eve:1200am, and nonb: 1159am
press Rls when finished
that way when a caller calls between 8am and 4:59pm they get the day greeting and from 5pm to 7:59am they get the night greeting (greeting 4) saturday and sunday play the night greeting all day.
Dont forget to record greeting 4 as your night greeting.
SOURCE: Call display won't work as the phone system M7310
It may be that you have the forward no answer parameter set to 1 ring on ANY of the phones you have programmed to ring on those lines. Make a call to your system from your cell and see what answers....the auto attendant (you can dial another ext) or a voice mail box. If your system is equipped, we offer remote programming services.
www.dyna-tech.us Hope this helps . Bill
SOURCE: norStar Meridian M7310 unwanted auto-forward
Sounds like the one touch button for the basement set on the console is stuck down there by transfering any calls to that extension. Make sure that the button is pulled fully up (sometimes just the corner is stuck down).
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