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Terry Boothe Posted on Mar 06, 2015
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Paper jam indicator light is on but I can't see a jam, how can I reset, I have tried turning off and on, and pressing red and green on start up but it does not cure the problem

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NoName Jack

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  • HP Master 1,150 Answers
  • Posted on Mar 06, 2015
NoName Jack
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Joined: Jun 18, 2010
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Hi Terry
Use a Flashlight and check carefully.
There is probably a simple Infra Red Light source shining across a gap and being blocked from the sensor.
The wires on the back of the Light source & IR Sensor are the giveaway.
It thinks it's blocked!.... They can't really think, just a switch!
Could be a switch also but a IR Detector is more likely.
Remove the toner cartridge and use a source of high pressure air to blow out.
Obviously the sensor could be broken... Usually Not the case!

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