I need to reset my password without requiring the answer to my password recovery question

Overview





There are two scenarios whereby a BlackBerry smartphone user is unable to log into BlackBerry World with the BlackBerry ID when the SIM card has been removed from the smartphone.

1. If the SIM card is removed from a smartphone where a BlackBerry ID has not been previously set up, then the option to skip the login to BlackBerry ID will be available.
   
   


2. If the SIM card is removed from a smartphone where a BlackBerry ID has already been set up, then the option to skip the login to BlackBerry ID will not be available. The BlackBerry smartphone user will be required to log in with the last known BlackBerry ID credentials.

Workaround

If the BlackBerry ID password has been forgotten but the answer to the password recovery question is known, select Forgot Password on the smartphone and answer the recovery question to generate a password reset email.



If the BlackBerry smartphone user knows the email address used for the BlackBerry ID login but is unable to remember the associated password then it is possible to reset the password using the steps below:




Note: If the BlackBerry ID account is not confirmed, it is necessary to provide the answer to the password recovery question as part of the web based password reset flow.



To see if a BlackBerry ID account is confirmed, log in to the BlackBerry ID account, select Account Details and locate the Email Status field.

1. Browse to the following URL using a desktop browser, the BlackBerry Browser on the BlackBerry smartphone, or the Browser on the BlackBerry PlayBook: http://blackberryid.blackberry.com/bbid/recoverpassword
   


2. Enter the BlackBerry ID Username (email address) and the CAPTCHA characters, then click Submit.
   


3. Enter the Answer to the Password Recovery Question, then click OK.
   
   Note: Answering the recovery question is only required if the BlackBerry ID account is not confirmed.
   


4. A confirmation message will be displayed A password reset email has been sent to [email protected], at which point, a reset email will be delivered to the associated email address inbox.
   


5. Log in to the email account associated to the BlackBerry ID using the desktop browser, BlackBerry Browser on the smartphone, or the Browser on the BlackBerry PlayBook.
   


6. Locate the password reset email and select the Change your BlackBerry ID password link.
   
   Note: The BlackBerry ID reset email will come from [email protected]. If the email is not found in the inbox, check the mailbox's Spam or Junk folder.
   


7. When the password reset page loads, enter the Answer to the Password Recovery Question, enter the New Password, Confirm Password, then click Submit.
   


8. A confirmation message will display once the changes have been saved successfully.
   


9. Moving forward use the newly created password whenever logging into BlackBerry ID.

Take the phone to your access provider. They can re install the software on the sim card.

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Is this a computer? PDA? Tablet? Phone? What make and model? you need to be a bit more specific. Short answer: full factory reset/wipe and start from scratch. (doesn't work on iPod/iPhones).

How do I reset my password without requiring the answer to my password recovery questions for bbm

Keep the reset button pressed with something small for about 7 seconds , until all the leds flashes.

How to reset my password without requiring the answer to my password recovery questions for bbm

The only way to reset a lost password or key, is to reinstall the operating system back onto the system, following a reformat.

You also may not have a password loaded. Whatever the reason, it may not be your computer, so to safeguard the data, it'll lock you out.

Reformat system and reinstall the operating system (ie Windows)