Franke Evolution no milk being dispensed

This normally happens because the milk supply tube is blocked with congealed, solidified milk. You will need to remove the tube and clean it manually.

When you do cleaning, make sure you use a specialty milk line enzyme cleaner like Rinza.

https://www.google.com/search?q=delonghi+primadonna+xs+not+taking+milk

Steam Valve cleanup

https://www.google.com/search?q=delonghi+primadonna+xs+not+producing+steam

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I am a Franke technician. After and possibly during the descale, because probably you haven'nt done it in a long time, steam was able to escape through the fittings as the limescale damaged the silicone rings beforehand. The steam damaged the klixxons or the thermoblock itself. You will need one of us unfortunately....

First; I am NOT a Caffitaly repairman. Though I have worked on mini espresso machines. Sputtering and/or poor steam is an indication that your brewer is not up to brewing temperature.
** Most of these home machines have a very small boiler or tank. They are designed to produce hot water and sometimes steam to brew a small 'European' espresso. Here in the USA we like our coffee weaker and with lots of 'other' things mixed in. The 'Americano' is the same amount of coffee but with a lot of hot water added. This amount will tax the small boiler to it's limits. Top it off with a grande latte would be probably be beyond it's ability to completely froth/heat this amount of milk. When you order a Latte from a Barista you will note that it takes a while to froth a Pitcher of cold milk. They are using a large espresso machine and probably pulling a double shot of espresso. To make a similar drink with any home machine requires doing everything 'double' or twice brew. (3 times?) You will need to check the 'ready' light to make sure the brewer is up to heat prior to brewing your next cup.
** Suggest brewing a regular size or 1/2 a mug of coffee-latte then come back again later for another fresh hot cup.
Aloha! ukeboy57

I would suspect it has been loaded with calcium from your hard water supply. Cycle it a few times with white vinegar to clean it out.

saphira? check the air nozzle on top of the cappu-outlet . if the machine indicates that you should descale, the cleaning cyclus wont work. to descale you have to turn off the machine by pressing the on-off button on the front side (behind the tea-and steam button). if the machine is turned off, press the descale button for 3 seconds. after the descaling cyclus you will be able to clean the machine.

wich nr does appear? 030, 032?

I would like to know more in order to better understand. When any of the steam functions are selected do any errors display? Also, does steam come up through the machine from inside? It could also be that a solenoid valve (electronic valve that can operate flow) may be bad. It almost sounds like the problem you have may be coincidental with the hose incident and now it's a little harder to diagnose.

In my experience of that particular machine it is incorrect cleaning. You must use an enzyme solution to clean all the tubes and pipes to dissolve the heated and baked milk.

They also need regular servicing and are not without issues.

I had one in an airport lounge for 5 years.

Sounds like a bad auto steam probe