I'm afraid Toshiba goes by the complete model number instead of the serial number. Go
here, choose product support, click on show all models, enter your model #, choose go. You will find a downloadable user's guide among the downloads available for your model. Right click on the highlighted text that describes the user's guide you want to download, choose save target as, choose the folder you want to save it in (or create one), and ok the download.
Wait for it to complete downloading before you attempt to open it.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
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