After less than 2 years of use why is my DC41so hard to push on bare floors and carpet with the roller brush engaged? My wife will not use it any longer.
Re: After less than 2 years of use why is my DC41so hard...
Your problem is with the centre wheel. This article will explain everything: http://dysonmedic.co.uk/dyson-dc40-dc41-dc50-hard-to-push-sticking-to-the-floor/
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It's an issue that the front roller isn't engaged. there's usually a belt connected to the roller on one side of it. That belt is connected to the same motor that develops the suction. You have to find that area and either pull the belt over the motor and/or the brush. Close it back up and turn it on again.
Likely a broken belt. Also check the agitator brush roll bearings (in either end under the end caps) for hair, strong, thread, etc. as this will make the brush roll harder to turn and wear/break belts prematurely. If all these check okay, then observe the tensioning roller that causes the V belt (runs from the idler pulley to the brush roller) to be sure it is swinging down when the handle is released to hold tension on the belt, causing it to rotate. These tensioning rollers can break, but often are locked into the "Bare Floor" setting without the user noticing. Slide the carpet brush roll selector (located on top, next to the floor height slide adjustment) back and forth and make certain it is all the way into the "Carpet" setting to allow the tensioning roller to engage. [Note: The tensioning roller is always retracted (in the neutral or off position) when the handle is in the upright position. You must release the handle to allow this tensioing assembly to engage.]
Button on CARPET, lower the handle for use, turn on power and the brush turns. Handle up like for storage, brush does not turn. Bare floor button pushed, does not turn.
This is normal. The roller brushes aren't needes on bare floors. They are used to brush lint, hair, etc. from the carpet that the suction itself wouldn't get.
The brushbar should only turn when you meet two conditions:
1) When you step on the front of the machine and pull back on the handle (recline the machine in other words)
2) The dial is set to CARPETS
The brushbar shouldn't turn at all when it is set to the BEAR FLOORS setting.
To rectify the problem - call the Dyson Helpline so that they can refer you to an authorized dealer in your area - the repair dealer will inspect the dial and figure out why the functionality seems to be switched. They'll be able to fix it for you.
I know this sounds silly, but it works. Turn it over and wipe all the black residue off the bottom of it (off the plastic on the bottom that rubs on the carpet as you push and pull it). I thought my husband was out of his mind when he told me that was the solution, but it really works.
Very professional and useful account there of the problem and investigation so far!
Unless you've got evidence that your machine is damaging the carpet, I'd be inclined to put a new belt on and see if that fixes it.
Carpet makes the beater/brush roller much harder to turn than bare floor does, and this can be enough to start a loose belt slipping (after which things don't naturally improve themselves).
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