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I experienced the same problem. The solution was easy, for me at least. Remove the door. pry loose the plastic liner that covers the inside of door. remove the four screws that hold the glass unit in place. You will find rattling around inside a spring about an inch long and a broken plastic piece about an inch and a half tall. On my unit the plastic piece was still hanging on by a thread which gave me a clear understanding of how the door latch is supposed to work. Remove the plastic latch unit which is designed to slide on the two posts about three eights of on inch distance under the pressure of the spring. Problem is loss of spring induced pressure.
The repair: ( I used my bandsaw to do this) fashion a piece of wood with indentations that correspond to the plastic ribs enabling the wood to sit perfectly into the space. Drill a hole at the point where the inch and a half "anchor post" broke off and insert a dowel of same length. I carved a shallow indentation for the spring, pressed the spring on with needle nose pliers, replaced the sliding latch mechanism, attached other end of spring to the latch. I drilled into the exterior plastic door frame and installed a flat head screw to hold the wood repair piece solidly in place. Re-install pieces removed earlier and you have a happy, functioning Frigidaire gallery micro at your service. Took an hour.
Clean your CERAN cooktop after every use. To remove simple spills, wait for the surface to cool before beginning the cleaning process. Pour a small amount of cleaning cream on a damp paper towel and wipe the cooktop surface until the soil and cream are no longer visible. The cleaning cream will leave a protective finish, which will preclude scratches and other types of damage.
Heavy Cleaning
Wear a heavy oven mitt to remove burnt foods or liquids while the cooktop is still warm. Use the metal razor scraper to remove the substances that are stuck to the cooktop surface. Once the cooktop has cooled, use a damp paper towel to spread a small amount of cleaning cream over the entire cooktop surface and wipe it thoroughly until the cream is no longer visible. Rinse the cooktop with water and dry with a clean paper towel.
Cleaning Melted Substances
Remove melted plastic, foil or other kitchen products immediately using the metal razor scraper. Spills containing sugar, such as ketchup, tomato sauce, syrup or pudding, must also be removed with the metal scraper at once. It is best to remove these substances while the burner is still hot. Once the melted substance has been removed and the cooktop has cooled, use a damp paper towel and cleaning cream to complete the cleaning process. To protect your hands, remember to wear a thick oven mitt when cleaning the hot cooktop.
Tips
Scratch marks resulting from daily use will not interfere with the performance of your cooktop. Pots and pans with flat bottoms and those that cover the entire burner surface are recommended for use on your CERAN cooktop.
Warnings
Spills containing sugar may permanently damage your cooktop unless the substance is removed immediately. Use only the recommended cleaning products on your CERAN cooktop to protect it from damage. Do not use scouring pads, plastic coated sponges or abrasive products of any type. Do not use oven spray or any other type of cleaner containing ammonia or chlorine. Clean all spills thoroughly before using your cooktop again.
What color is your cook-top? The stainless model may have actual steel knobs.. End your model number with "s" when looking for the parts.. If you have stainless and they are still plastic "stainless look" knobs then call the manufacturer as they would be the only ones to be able to determine if there is a metal knob available for your unit. Good luck!
take off the knobs, unscrew the plastic underneath the knobs, take off the plastic cover. unscrew the four metal screws holding the the display panel on. remove the 5 silver screws across the top inside of the plastic cover front and the 2 black ones on the lower left and right sides. remove the to stainless steal stews on the sides of the stove towards the rear top. these should allow you to remove the cover once you unplug the two cables going into the burners.
These burners are not supposed to be operated uncovered. If indeed the burner is covered and it is still causing the controls to burn than the resistance for that burner is failing and the burner should be replaced. Thank you, Dana
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NO METAL KNOB FOR THAT MODEL COZ IF USE METAL EVERY TIME U USE IS HOT THATS WHY DESIGN FOR PLASTIC,MUCH BETTER TO U REMOVE THE KNOBS AFTER U TUNN ON THE HOBS TO LESS MELT THEN RETURN IT IF U TUNR IT OR ADJUST.
Hello. I don't know if this will work but you could try getting it as cold as you can and maybe it will come off that way. If it were me I would use my refrigerant, but I am sure you don't have that. Who knows maybe ice will work. Now that I think about it, maybe you can carefully use some sand paper being sure you don't scratch the surface.
While the cook top is cool, use a razor blade scraper to remove most of the melted plastic. Turn on the cook top to warm the remaining plastic slightly, turn off the cooktop, and then wipe off the excess.
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