I had the same model, same problem. Bushnell replaced mine under warranty, If they needed to send it for repair it had to go to Russia. I guess it was cheaper to give me a new one. If its not under warranty Bushnell will send it off for you but it will cost quite a bit. My new pair lasted about 2 years with a lot of usage. Gen 1 night vision tubes do not have a very long life span. You may be better served buying a new pair of night vision binos.
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