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Anonymous Posted on Feb 24, 2015

I have a Rheem tankless water heater Model PTG-74PVP-2 and I am not getting any hot water coming out of the faucet. I do have cold water coming out of the faucet. What should I look at?

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Bonded Repair

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  • Master 407 Answers
  • Posted on May 21, 2015
Bonded Repair
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4 Related Answers

Anonymous

  • 11 Answers
  • Posted on May 20, 2010

SOURCE: Tankless Hot Water Heater Rtg-74pvp-2 7.4 Gpm: hi i have a rheem tankless water heater, with flas...

Sounds like you may have the wrong type gas going to this? Is this an LP gas or natural gas unit? will say on label. Natural gas units run only on natural gas ditto for LP. Could be issue with manifold pressure settings. Could be obstruction in exchanger or vent. Have a authorized technician check over

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Lickzee

  • 68 Answers
  • Posted on Jul 31, 2010

SOURCE: no hot water

contact rheem you probably have a circuit board problemb

Anonymous

  • 528 Answers
  • Posted on Feb 02, 2011

SOURCE: can we install a a

Rheem Tankless Water Heater Selection and Installation Videos

  • Introduction - time 04:11
  • Pre-Qualifying the installation - time 01:13
  • Selecting the Right Product - time 01:48
  • Key Differences Between Tankless & Storage Heater- time 01:27
  • Choosing the Location - time 01:20
  • Installation: Major Components - time 00:58
  • Installation: Tools Required - time 00:48
  • Installation: Mounting the Heater - time 01:15
  • Installation: Plumbing & Gas Connections - time 04:29
  • Installation: Side Wall Vent Termination - time 02:41
  • Outdoor Installation - time 01:21
  • Connecting the Remote Control - time 01:42
  • Turning on the Water Heater - time 01:00
  • Commercial vs. Residential Products - time 01:47
  • Manifolding Multiple Units - time 01:43
  • Troubleshooting & Additional Support - time 01:01

A

Anonymous

  • Posted on Sep 07, 2011

SOURCE: Have a Rheem PTG-74PVP tankless water heater.

Before calling service technician, open following links for troubleshoot resources including error codes and rheem chat, and typical scheduled maintenance:
http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html
http://waterheatertimer.org/pdf/Tankless-maintenance.pdf

Error 76 can mean communication failure between tankless and remote control, which can include bad remote control, bad wire, bad wiring connector, or PC board failure.
Disconnect remote control and see if tankless will work.
http://waterheatertimer.org/pdf/Rheem-error-code-C7-76.pdf

Error C8 76 can mean PC board failure.
Contact Rheem and/or service technician.

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1answer
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Rheem RTG-74PVN-2 code c776

Communication fault with remote, but also bad PC board.
Copy following link for troubleshoot resources:
http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html

If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

0helpful
1answer

Rheem rte13 standby (green) light not on

You might have crossover problem caused by bad faucet cartridge.
http://waterheatertimer.org/Crossover.html

The green standby light should come on when 240Volt power is applied. Page 6 manual.
Both red lights should come on when tankless is activated. Page 6 manual

RTE 13 requires 60 amp breaker and 6 gauge wire
http://waterheatertimer.org/How-to-wire-Tankless-electric-water-heater.html
http://waterheatertimer.org/pdf/Rheem-TanklessElectricUC_AP15447.pdf

Factory temperature setting is usually default 120 degrees.
Adjust temps page 11 manual
Thermostat calibration is always approximate.
120 degrees is not hot enough to burn the skin.
Exceptionally cold incoming water temperature can cause tankless not to heat enough hot water: install tempering tank to preheat water to room temperature.
Tankless cannot be exposed to more than 11 grains hardness in water. Delime tankless yearly, clean water filter monthly, do not install low-flow restrictions or conserve water since the flow rate must remain high for tankless to activate.
Rheem does not post service manuals for their tankless water heaters.
Call Rheem 800 432-8373

If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

1helpful
1answer

PTG-53XN error code p1. And hot water turns off.

Before calling service technician, open following link for Rheem troubleshoot resources including Rheem chat:
http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html

Error codes are considered start point for troubleshooting, and can sometimes mislead.
Error P1 is 'not enough water to operate the unit:'
http://waterheatertimer.org/pdf/Rheem-Error-code-P1.pdf

This problem can be caused by plumbing problems such as crossover, or clogged water lines, or dirty water filter, or clogged water softener, or temperature of unit set too high. Or combination of these problems.
Remember if temperature is set very high, then more cold water is used at the faucet. This means less hot water is drawn through the tankless water heater, so the flow rate may drop below activation threshold.
http://waterheatertimer.org/Crossover.html
http://waterheatertimer.org/Low-hot-water-pressure.html
1helpful
1answer

My unit is a paloma tankless model # PTG-74PVP its throwing error code C4 15 what does this mean? We believe its a flow problem because we hooked up an external pump, it starts out with full flow then...

Could be a restricted inlet pipe just as you suspected.
http://waterheatertimer.org/pdf/ErrorcodeTroubleshooting.pdf
error 15 is 'Boiling safety device'
"Check for closed water heater inlet valve or restrictions in cold water inlet pipe (must be fully open).
Check for clogged heat exchanger (scale buildup).
On commercial water heater, lower setpoint temperature below 180F at high altitude."

Open following links for Rheem tankless resources including Rheem chat and phone support:
http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html
http://www.rheem.com/products/tankless_water_heaters/customer_support/
0helpful
1answer

I have a poloma model PTG-74PVP hot water heater. This morning we went to use it and it will run a minute or two the flash alarm 35. We have had the unit for four years with no problems what so ever.

rtgl-74xp.jpg RTG-95XP Item Name: Outdoor Rheem Tankless Water Heater RTGL-74XP Item Price: $910-$1100 Gas Type: Propane Venting: No Item SKU: Rheem RTG-95XP replaces RTG-74XP Product Description: Rheem Tankless Water Heater RTG-95XP



Be aware of this --- http://www.cpsc.gov/cpscpub/prerel/prhtml07/07108.html


And this ---

Rheem RTG-95XP replaces RTG-74XP


This makes getting information hard to come by. Please use the link below for information.

http://www.rheemtanklessonline.com/contact.php


0helpful
1answer

Can we install a a ptg 74pvp tankless hot water heater in a closet? Would we need to install grating in the closet wall to provide more fresh air?

Rheem Tankless Water Heater Selection and Installation Videos
  • Introduction - time 04:11
  • Pre-Qualifying the installation - time 01:13
  • Selecting the Right Product - time 01:48
  • Key Differences Between Tankless & Storage Heater- time 01:27
  • Choosing the Location - time 01:20
  • Installation: Major Components - time 00:58
  • Installation: Tools Required - time 00:48
  • Installation: Mounting the Heater - time 01:15
  • Installation: Plumbing & Gas Connections - time 04:29
  • Installation: Side Wall Vent Termination - time 02:41
  • Outdoor Installation - time 01:21
  • Connecting the Remote Control - time 01:42
  • Turning on the Water Heater - time 01:00
  • Commercial vs. Residential Products - time 01:47
  • Manifolding Multiple Units - time 01:43
  • Troubleshooting & Additional Support - time 01:01
0helpful
1answer

No hot water

contact rheem you probably have a circuit board problemb
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