Thank you! The repair man came and said next time to "reboot" the system...basically pull the plug at the main box and plug it in again. Works great! Luckily it was no charge to me. I appreciate your time! KarenThank you! The repair man came and said next time to "reboot" the system...basically pull the plug at the main box and plug it in again. Works great! Luckily it was no charge to me. I appreciate your time!
Karen
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A Nortel Key Service Unit, an ICS (MICS,CICS), BCM (50,100 etc), Norstar (308,616,824), an Avaya IP Office running Nortel cards, or there is another company that makes a Nortel emulation key system but I can't recall what it is right now.
The Norstar 616 system was made before CLID was readily available. You could however, purchase a Nortel CICS system with CLID card(s). CI trunk cards handle up to 4 lines per card making the capacity of the system 8 lines by 16 stations.The CICS system will work with the existing m7310 sets you have so you wouldn't have to incur the cost of new telephones.
You have lost system programming. Unless you are well versed in getting into your system with the installer password, you need to call a Nortel service tech. The older systems have a battery backing up the memory and when it dies, your system crashes. It's really obvious, because it goes back to the default of only 2 lines working and all the buttons become defaulted.
Entire systm programming is beyond the scope of this forum. I do have a CICS programming sequence on my website http://www.public.carl.airpost.net/Nortel/CICS_Programming.pdf
It would be unlikely that your system is a CICS, but this is an idea of where the programs are and what level you need to access them.
Nortel M7000 series are proprietary sets which require a nortel MICS, CICS, or an older 8x24, 6x16, or 3x08 in order to work. If you have the system, it maybe that the jack isn't activated with a system port.
Power supplies come with the main chassis. You may need to have the chassis replaced. are you sure it is receiving power ok? You can replace the cards and the flash card into the new chassis and restore programming.
So what, exactly, is your question? Physically, you order a second line in a "hunt" group, and plug or wire it into the system cabinet. By default, a Nortel system has 2 lines already programmed to the sets, but you will probably need to activate the second line appearance in programming.
sounds like a programming error in the pbx software. I'd start with the dial plan and see if someone goofed with the number 3. It may just be corrupt. Happens on Nortel's all the time. They have to delete and rebuild the software regularly.
Thank you! The repair man came and said next time to "reboot" the system...basically pull the plug at the main box and plug it in again. Works great! Luckily it was no charge to me. I appreciate your time!
Karen
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