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Make certain that any Blu-Ray player connected is putting out the right signals. Sometimes they can have the option to "mix" signals for certain TV's. This however will kill the signals needed for Atmos.
Pressing the info (several times) on the remote will show what mode it is in.
The sound mode for movies is selected by pressing the movie button on the remote.
The other part of the equation is your source; which is not mentioned in your question.
Your player must also be able to decode Dolby TrueHD and the audio output on it set to Bitstream.
You need to find a specialist. This is a very special clock, $$$, and requires someone very knowledgable of Atmos clocks. Do not let just anybody touch it. "just cleaning" and "a lube" is a very delicate and demanding job that requires an expert, a professional. I am a professional watchmaker, make my living doing so. Find an Atmos clockmaker near you and by the way, learn how to secure the clock before you move it or you may do more damage. Good luck
first thing you need to check is the battery as it seems like you have lost charge and it is not recharging and you can order these batterys on line not to exspensive so just undo the back cover and you should see the battery and if you have another handset then take the battery out of that to see if the handset is working fine before ordering a battery
IF I GATHER CORRECTLY , YOUR CLOCK HAS TWO BATTERIES, ONE AT BASE AND ANOTHER ON THE BACK OF THE UNIT. THE ONE ON THE BACK OF THE UNIT IS RESPONSIBLE FOR CLOCK'S FUNCTIONALITY AND I THINK THE BATTERY AT BASE IS FOR THE ROTATING BALLS ( PENDULUM ). SO OPEN UP THE BACK IF YOU HAVE NOT DONE SO, AND REPLACE THE BATTERY. CAREFULLY THOUH AS THERE RE TWO SCREWS ON TOP AND A SNAP AT CENTER BOTTOM WHICH YOU COULD EASILY BREAK IF YOU DO NOT DO IT WITH CARE. OPEN UP THE SCREWS FIRST AND GENTLY USING A SCREW DRIVER PUSH BACK ON THE SNAP HOLE TO FORCE IT UPWARDS AND INWARDS. IF NONE OF THIS MAKES SENSE THEN WE ARE LOOKING AT TWO DIFFERENT CLOCKS.
I just did this over the weekend, so, I'll expand on how to get there.
1. Pop off the speaker covers. 2. There are 4 screws on each side (not the speaker screws, the recessed screws). Remove those from each side. 3. On the back of the unit, there are 4 more recessed screws. You'll need to remove those, and separate the back from the unit (you may have to disconnect some of the wire connectors). 4. Flip the unit over (so the bottom is up). Remove the screws from the bottom, and remove that base. Note: you'll need to remove all the foot-pads as well (there is a screw under each). 5. Once you've removed that, you'll need to then remove the next set of screws from the "sub bottom" I believe there were 8 that need to be removed. 6. Carefully flip the unit over (you can put the "base" back on without the screws so it sits right). 7. At this point, you'll need to remove the top cover. You'll have to pry away at this one a bit, but it wasn't too hard. There is a connector for the snooze/mute button that I disconnected to make it easier once the cover was open. 8. Once the top cover is off, you'll see the CD player. There are two screws holding the CD player to the faceplate. Remove those. 9. There are three screws on the back of the cd player. Remove those, and you can maneuver the CD player at that point (I didn't need to take mine all the way out, as I just needed to get a quarter out of the player).
Then... gently reassemble. This is not an easy machine to tear apart by any means. Took me about an hour and a half to do it all (but I was also doing some trial and error).
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