How do I set or change prompts for an incoming caller to hear different messages depending on the prompt?

Hi Tourmaster,
I have these steps for you on how to do it. Hope it helps.

Mailbox Greeting While the voicemail system will play a generic greeting to caller, prompting them to leave a message, you can record your own greeting.
1. Press the MESSAGES button. Depending on how your system is configured, you may be required to enter your voicemail password and then press the Done soft key. The visual voice menu is displayed.
2.Use the up and down arrow keys to scroll to the option Greeting.
2.Press the Select soft key or OK.
3. Use the soft keys to listen to and record your mailbox greeting.
• Listen
Listen to the current greeting or the new greeting just recorded.
• Record
Record a new greeting. Note that the greeting must be at least 3 seconds long or the voicemail system will discard it.
• More
Switch between the different sets of available soft key functions.
• Submit
Submit the new recording as your mailbox greeting.
• Delete
Delete your current mailbox greeting. The voicemail will use its default greeting.

nschutz,

Remote Operation

You can operate your answering system from a remote location (when you are away from home, or from another room using a handset).

Use this function to check for recorded messages, to play or delete message. When using any touch-tone telephone, you can even record a new greeting message.

Remote Access away from Home
You can operate your answering system from a remote location using any touch-tone telephone.

1) Call your telephone number.
2) During the greeting message, press 0 and enter your PIN code
3) The answering system announces the current time and the number of messages stored in memory. Then you hear "To play incoming messages, press zero two.
For help, press one zero."
4) You may continue to listen to the voice prompts, or you may select a command from the following chart:

*For Memo Record and Greeting Message Record function, the first time you enter the corresponding command, it starts the Recording function. If you want to stop the recording, enter the command again.
5) After all of the voice prompts have been played, you hear intermittent beeps indicating that the system is in the command waiting mode. You may enter another command at this time from the chart.
6) When you are finished, hang up to exit the system. The answering system automatically returns to standby.

0 then 1 Repeat a Message
0 then 6 Answering System On
0 then 2 Play Incoming Messages
0 then 7 Memo Record/Stop*
0 then 3 Skip a Message
0 then 8 Greeting Message Record/Stop*
0 then 4 Delete a Message 0 then 9 Answering System Off
0 then 5 Stop Operation
1 then 0 Voice Prompts

Turn on the Answering System Remotely
If you have forgotten to turn on your answering system, you can turn it on remotely from any touch-tone telephone.
1) Call your telephone number.
2) Wait ten rings until the system answers. You hear intermittent beeps.
3) Press 0 and then enter your PIN code. The answering system announces the number of messages stored in memory. You hear "To play incoming messages, press zero two. For help, press one zero."
4) Press 0 then 6 to turn the answering system on. You hear the outgoing message and a confirmation tone.
5) Hang up the phone; subsequent calls will be answered by the system.

Respectfully,

Adam04

I have an Avanti 3015D Telrad Connegy phone and initially I had a "Prompt" number 124 and was told to use that when changing my MAIN greeting. Now the prompt has been deleted somehow and I cannot change my MAIN greeting (not personal greeting)...How do I get the system to "prompt" me again to enter the 124 so I can change the Main Greeting (and I'm not talking about "enter mailbox or password either....). Please help!

I bought and Uniden Dect 6.0 phone and the other day I had a voicemail msg but I can't retreive it how can I do that the book doesn't show how to set up for voicemail

on the system you use the vm msg button and your password, you also need to know which numbers your messages greetings, hold, holiday are set at then that is the msg you change.
vmmsg
*# number changed
password
1
number you are changing
3
*
#

Step 1 Lift the handset for your telephone and listen for the dial tone. Dial the access code you were given by Verizon when you signed up for residential telephone service. Dialing the access code will call the voicemail system. If you do not have an access code, you will need to call Verizon Customer Service (see link in Resources).

Step 2 Identify the telephone number you are setting up voicemail services for. If you are calling from that telephone number, enter the temporary passcode and then press "#." The temporary passcode is the last 4 digits of your residential telephone number. If you are calling from a different phone, press "*" when the system greeting starts to play, then enter the 10-digit telephone number when prompted. After this, you will be asked to input the temporary passcode.

Step 3 Choose a new passcode. The passcode must be from 4 to 8 digits in length. It should be easy for you to remember, but difficult for others to guess. Do not use easy to guess numbers, such as 1234 or 1111. Also do not re-enter the same temporary passcode, since it will be easy for anyone to guess.

Step 4 Record your name. Simply say your name, without a long complicated message. This recording is used by the voicemail system to identify you whenever you forward a message to another user. It is not used as the standard greeting when a caller is directed to your voicemail to leave a message.

Step 5 Record or change your personal greeting. This greeting is played any time someone reaches your voicemail box. Record a friendly greeting to announce that you are unavailable and will return all calls upon your return.
Decide if you want to set up a different mailbox for each family member. Verizon residential telephone service allows you to set up multiple mailboxes so that everyone can have his own private message center. Callers who reach voicemail will be prompted to press "1" to leave a message for one person, press "2" for the next person, and so on.

Step 6 Hang up the telephone. When you have finished setting up the voicemail system on your Verizon residential phone line, hang up the phone to end the call and exit the voicemail system.

press one of the ports for the voice mail (on the right of the handset)
when prompted to enter your password enter **789#
the prompt should say enter function
enter 405# the greeting should start playing
either press # to confirm or re record the greeting
when finished recording the day and night (if required)greetings press # until the prompt says enter function
enter 111# to exit programming

Under greeting table 1 set your greeting attendant assignment as 100,that should send the caller to mbox 100 if they press 0 or make no selection at all

Depending on how your automated attendant is programmed, you will need to either change certain prompts or certain Custom Service menu greetings. Without knowing how your system is configured, I can't be more detailed, sorry. However, we can fix this for you over the Internet with our remote support package...


We have a support package that allows us to make all the changes you need over the Internet for a flat annual fee. If you want your whole system to work properly and all changes to be made for you at a flat budget, call us at 877-236-8376.