Hello, Charles -
You will need to contact Express Scripts directly about your problem.
From the Express Scripts Contact Us web page:
http://lab.express-scripts.com/contact
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Call the number on your member ID card or sign in to our website for fast, friendly assistance. Once you sign in, we can give you any phone numbers specific to your prescription plan and you can e-mail us questions about your plan or your bill and get a secure reply.
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From:
https://www.express-scripts.com/members/contact/
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. . . call 800.711.5672 for technical support or assistance with your online account.
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Note: Fixya.com has no affiliation with Express Scripts. It is a website intended for questions and answers on how to go about repairing things.
Best wishes.
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