Denon AVR-988 receiver not working surround output when playing movie in my samsung blu ray BD-1400 player

SOURCE: Surround sound for Blu Ray on older Sony receiver

Hello, it sounds to me like the receiver doesn't support the sound format being sent from the blu-ray player. This is because the blu-ray disc would have HD encoded sound such as DTS HD Master Audio or Dolby True HD. Most receivers have not been fitted with these sound formats untill quite recently. The reason for the menu sound playing correctly would be for the PCM (Pulse-code Modulation) which sends simple two channel digital sound supported by all digital receivers. It may be possible to use Dolby Pro Logic or similar formats to give a surround feel, but the only way to get true surround sound in this way would be decode the sound externally and input it through several phono cables into the multichannel input, however blu-ray sound comes in 7.1 so the receiver would need to be able to accept this to get the full effect. If it is possible, see if the blu-ray player will allow downsampling to a surround sound format that your receiver can accept such as Dolby Digital or DTS. Hope this helps.

SOURCE: Denon AVR-1800. A friend

reset it unplug then back in easy for u lol or else make sure on a ch only on prologic cheak wires

SOURCE: No Audio when I play Blu-Ray discs with Dolby TrueHD

For dolby digital to work you have to have the optical or coax cable hooked up to the reciever ,The HDMI cable is for digital video and audio output but does not support dolby digital out the cable into your reciever , so just turn off the dolby digital on your reciever and you should hear the sound.
here is more info

Dolby TrueHD is an advanced lossless multi-channel audio codec developed by Dolby Laboratories which is intended primarily for high-definition home-entertainment equipment such as Blu-ray Disc. It is the successor to the AC-3 Dolby Digital surround sound codec which was used as the audio standard for DVD discs. In this application, Dolby TrueHD competes with DTS-HD Master Audio, another lossless codec from Digital Theater System.
Dolby TrueHD uses Meridian Lossless Packing (MLP) as its mathematical basis for compressing audio samples. MLP was used on the earlier DVD-Audio format, but details of TrueHD and DVD-Audio differ substantially. A Dolby TrueHD bitstream can carry up to 14 discrete sound channels. Sample depths up to 24 bits/sample and audio sample rates up to 192 kHz are supported. Like the more common legacy codec Dolby Digital, TrueHD bitstreams carry program metadata. Metadata is separate from the coding format and compressed audio samples, but stores relevant information about the audio waveform. For example, dialog normalization and Dynamic range compression are controlled by metadata embedded in the TrueHD bitstream.