Night feature at reception set or set that you put night service on go Feature #87. For delete of mailbox Feature 983 enter password which should be 1020000 if 3 digit extension numbers or 120000 if 2 digit extensions. Then press mbox then del enter extension number then press del.
SOURCE: CHANGE NAME ON DIRECTORY AFTER COMPANY GREETING
Hi there, Cangeletti...
Ok, so you need to change the greeting for the Auto attendant then.
First
thing, these new employees have the extensions of the old employees correct,
otherwise more changes that what I gave you here will not work properly,
example when you hear Press 1 it went to Joe, and Mary is where Joe used to be;
that will work. But it Mary is where Steve used to be, pressing one will go
where Joe was and not to Mary. Understand?
Ok, for the first part- changing the greeting in the Auto Attendant via CCR
tree... you have to get into the ADMIN mailbox:
-> FEATURE 9 8 3
-> Password 1020000 (this is the default password, but can be
changed)
-> OTHR
-> CCR
-> ADMIN
-> TREE 1 and press OK
-> CHNG
-> Path 0
-> REC then press PLAY to listen to the greeting, and ensure
that is the one that you need to change
-> REC the new message
-> remember to SAVE! otherwise all is for not.
THIS MAY BE REQUIRED FOR OTHER TREES ex 2 or 3, listen too all trees and change
if required... same steps to get into the trees and prompts.
Testimonial: "Perfect! Perfect! THANK YOU SOOOOO much! You are THE best! It was a replacement PERSON for another person at the same extension!"
SOURCE: I have the same problem: mailbox locked
How to Change a Mailbox Password (Administrator Only)
1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number (same as extension number) you wish to reset.
8. Press "Reset" softkey.
9. Press "Rls" to exit (orange button to the right of the number buttons).
The Default password is "0000".
Testimonial: "It did not work. When logging in as administrator with the numbers you gave, I only receive "invalid password""
Actually, even as a technician, you will never know the origonal password.
But you can get in to reset the existing password back to 0 0 0 0.
There are a couple of steps; depending on your voicemail system, voicemail's are done differently, but try this first.
got to a M7310 set
-> dial FEATURE 9 8 3
-> password: 1 0 2 0 0 0 0
-> you should now see ADMIN and under that MBOX, AA, OTHR
press MBOX
-> press CHNG
-> dial the extension of the phones that you need changed
-> you should now see PASSWORD and under it RESET, press RESET (This resets the mailbox back to 4- zero's)
-> hit the * to back up and repeat fopr all the other extensions.
-> hit RLS after all is done and voila... you have now changed those passwords to those mailboxes.
Now when the new users dial F981 at their desks, and dial 0 0 0 0 the first prompt they get is pleasde change password.
SOURCE: Changing main greeting
You need to go into Feature 983 system admin. You need to get the password though.
SOURCE: how to chg a norstar mailbox from 'General Delivery' to 'User'
check under the mailbox set up ( where you created it) for that extension that the extension number of that phone is on that mailbox> in other words, you could create mailbox 221, but assign it to 222. The Gen Delivery box is 100 which is the catch all for transfers that cannot be completed.
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