How do I turn off the on hold music? - NEC Ip2at-12txd Phone/telephone Handset black

press [Feature] # 86
to turn off Background Music (as Nortel calls it).
F86 to turn on
F#86 to turn off

Without picking up the handset, press "1" on the keypad. It turns background music on and off.

Carl

Gess where the music comes from? On the side of the cabinet, or next to the place where all the jacks plug in (depending on system) there's a port called EXT MUSIC or MOH. That's where the music or promotion on hold gets plugged in and then you need to do some system programming to turn it on.

If you Google MUSIC ON HOLD PLAYERS, you'll find a source of good hardware that will let you program or have promotions produced.

Carl

Sounds like your music on hold is also your background music. Need to use the background music on/off code to toggle this feature to the off setting. Don't have it in front of me, should be Function,49, Function.

The music is external to the phone system. In the back room or a closet somewhere, there's a dark blue and black cabinet that has a port that's marked MOH. It will go to some kind of box or computer that supplies the music. It may have a model or phone number on it. You change the music by buying or recording new MP3 files to play.

Music on hold comes from an external box attached to the system cabinet. It should have a volume control on that box.

There could be a number of reasons and it depends on your phone system.

In a TA series, you need to turn on Music (program 111). Additionally, in an 824 you need to enable it per phone (pgm 626).

In the TAW/TDA/TDE family, it has to be turned on (710/711/712), and the code for music is *7511 (0 turns it off).

In the TD series, you use program 803 to select a source or none.

Those are the most recent Panasonic systems. If it still doesn't work, post back with the exact model number of your system cabinet and I'll check if there's different instructions.

Carl

How about turning off the Music On Hold source at the phone system. It will be an external device ( radio, mp3 or cd player ) and turn it back on when you are on-line.

If your phone does not have a dedicated Music button it is usually the HOLD button. Try the hold button first (with the phone hung up) if that does not work look for a button labeled music or possibly a soft key (key's labeled by an LCD display)

Press SP-PHONE * 7511 SP-PHONE to turn the holding music on Press SP-PHONE * 7510 SP-PHONE to turn the holding music off