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Nina Posted on Feb 08, 2015
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How can I fix My Samsung 28" smart tv it is just frozen on the "smart tv" screen after powering up. I have tried holding exit - unplugging but still it is just stuck on the and won't do anything

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The Wyzzyrd

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  • Expert 108 Answers
  • Posted on Feb 08, 2015
The Wyzzyrd
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I work fixing TVs, and am a Samsung authorized servicer. Outside of doing the best thing, which would be to take it to a repair shop, it needs a Main board. The power supply is fine or it wouldn't make any picture, and cleaning something won't fix it.

  • Nina Feb 08, 2015

    what causes this issue?? it is able to be repaired though if I take it in to a shop?

  • The Wyzzyrd Feb 09, 2015

    The cause could be a board failure or a power surge. It is repairable, the question becomes which would be cheaper, repairing or replacing. Most repair shops charge a small bench fee and will give you a cost after putting it on a bench and verifying what failed.

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5 Related Answers

Anonymous

  • 4090 Answers
  • Posted on Aug 17, 2009

SOURCE: Flashing power button tv won't turn on

yes call the tech and have the power board replaced. In future have the TV plugged into an anti surge board to protect it ( and you from expensive repair.) I suspect you will need a new power supply fitted

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Vitally Alcher

  • 1645 Answers
  • Posted on Apr 15, 2010

SOURCE: plasma tv frozen or locked and remote and tv buttons dont work

This is the best solution for your problem as a 40 year experience with wires etc. Go to the source of your cable signal connector . Open it and clean the terminals with emery paper , sand the end of the cable shiny clean from corrosion , get a new barrel connectors with gold terminals if possible lengthen the ends of the cable , insert and tighten good, use thick rg-16 or rg 40 cable with good insulation ends crimped professionally with a crimpier or buy ready made , not from dollar store. Get a gold plated professional splitter if you need one or two , it will cost about 15 or more each . Make the cable runs as short as possible, using the thick good cables. If needed get a signal magnifier. From radio shack or the source etc. Connect them good and tight . Ground the splitters . Problem solved , you will get crystal clear channel 2 to 7 including 3 and 4 . Isolate the TV cable from other cables and power wires. Vitally

Anonymous

  • 691 Answers
  • Posted on Jan 06, 2011

SOURCE: TV turns on, but a

sounds like a burn-in but are you saying that you can view another picture but no clear because the previous picture is still there. A burn-in is a tv being left on a fixed object like a picture and left there so long this is what you see when you change channels the image burned on the screen, is this what you have?

Anonymous

  • 691 Answers
  • Posted on Jan 24, 2011

SOURCE: Picture is frozen onto the screen. Tried powering

Sounds like a burn in, this is common when some still image is left on the tv screen for sometime, the only hope is to get to a white screen or static screen and let set for awhile, like the old days when you didn't have cable or any input and the tv just frowns.

gopakumarg43

The Knight

  • 76851 Answers
  • Posted on May 29, 2012

SOURCE: samsung plasma tv made a really loud pop and the screen and sound do not work but the red power light won't come off unless the tv is unplugged what happened?

The main power supply regulator board has the fault. Check if any electrolytic capcitor/s has bursted out. Replace them if any. If this do not help you. repalce the board as card basis.
Replacing it as card basis is fine, rather than making 'surgery' to it.

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