My nortel voicemail is locked

You would need to log in as the voicemail admin using "Feature 983" followed by 102 (if you have 3 digit extension numbers) then the voicemail admin password. From there you can select MBOX and reset the password to 0000 for the mailbox in question.

Hi Lyndsay,

Have you tried feature 985, and then press 9, and enter the passed resetsmppwd? That should reset the login on feature 983 to 1020000 for three digit extensions, or 102000 for two digit extensions. Once you get into there, you can reset the mailbox password for the general delivery mailbox. Depending on your system, even though the general delivery mailbox might be on extension 363, the mailbox number is likely to be 100.

For this problem contact your mobile service provider..........

your mailbox number is the last 4 digits of your phone number

to reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000.

That set may have the general delivery mailbox attached to it. The mail box number for the general delivery mailbox is 100. you might try and resetting that mailbox to see if it gives you access.

How do I reset a password on a Norstar Voice Mail mailbox?
Press Feature 983.
Enter the System Coordinator's Mailbox number (default is 12, 102, 1002, depending on length of extension numbers) followed by Password (default 0000).
Press MBOX.
Press CHNG.
Enter the mailbox number that is giving you troubles.
Press RESET. The password has been reset to default (0000).
Good Luck.

dial your voicemail, put in your password, after you are in the voicemail, press 8 and listen to the prompts, it will tell you were to record your name for the company directory.

Generally, you dial feature 981 to get in, then extension number and password. If you have no new messages it will say that, then give you the option to review old messages. To delete a message you press 76. If that doesn't work, login to your mailbox, press 8* then 6 to get to "go to message" then press the message number and #. If you have an on-site administrator, they can delete your mailbox as well, otherwise you will have to call your tech help service and have them erase it remotely.

The mailboxes don't need to have saved messages, to be full. More then likely what is happening is that when people call in, they are getting a generic/Auto Attendant vm box, and that one is full. Try checking vm box #100, or #10. That is the Nortel standard general delivery vm box. Please let me know is this helps, or if you more help.