Konica Minolta Bizhub C550 Logo
Wusen Isong Posted on Feb 02, 2015
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How can I resolve error code C-2451

I installed a new image transfer belt in the machine, on starting the machine it came up with a message 'serial number needs to be entered, contact service representative' after that screen the error screen came up 'an internal error occurerd open and close the lower front door, if the trouble code appears again contact your service Rep. C-2451' I have opened and closed the lower front door several times and have tried trouble error reset but the error code is still there and I cannot use the machine for anything. Can someone please help!

1 Answer

donovin mclain

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  • Konica Minolta Expert 210 Answers
  • Posted on Feb 02, 2015
donovin mclain
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Joined: Dec 12, 2013
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Release new transfer belt unit
• A new installation is not detected when a new transfer cleaner unit (image transfer belt unit) is installed. Remedy 1 Reinstall unit. 2 Check there is a short circuit in the fuse of the transfer belt unit. 3 Check the PRCB connector for proper connection and correct as necessary. 4 Change PRCB

Testimonial: "How can I get to the fuse of the transfer belt unit for konica minolta C550 and what is PRCB connector?"

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Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

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When a new transfer belt unit is installed in a machine an internal component on the transfer belt unit changes state; this now indicates that the transfer belt unit is used
http://kmcopierservice.blogspot.com/2011/02/how-to-reset-transfer-belt-bizhub-c203.html
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Sir did you remove all of the tape from the transfer belt. when you installed it the the code has to do with new belt. Pull it out and check for any thing odd.

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

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hi, from the service manual:
C2451:
Item:
Transfer Cleaner Unit New
Article Release

Description:
A new installation is not detected when a new
Transfer Cleaner Unit (Image Transfer Belt Unit) is
installed.

for the solution, SM says you should try refitting Transfer Cleaner Unit(misplacing could occur) or change the PWB-M board.


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5. After turning off the Main Power Switch, turn it on again more than 10 seconds after and check if the machine starts correctly.

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http://www.chipreset.eu

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i think that your fax is not set up right, or maybe the machine is missing admin and machine e-mail address, that can cause too this problem.
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