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Black is not a color by itself. It is the presence of all colors making it black. White is an absence of all color making it white. Now you need a new BLACK Cartridge,
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You most likely need to go into the maintenance menu on your printer and perform a nozzle and/or head cleaning procedure. Your nozzle for RED is most likely clogged. Printers are designed to be used regularly and when they sit for a whikle unused they tend to get these issues. You may need to do it several times.
Make sure the magenta cartridge is not empty.
If it's not, then try the print head cleaning function in the printer utility window. In "Devices and Printers" select the printer in question to get the window
Reset your printer by unplugging the power adapter from it(small black box behind the printer where the power cord is attached). Wait for at least 10 seconds before plugging the power adapter back in the printer.
Clear the print queue first before sending another print job. Follow the steps below:
try to perform maintenance of your printer on the setting and open your printer clean up the nozzle use alcohol and cotton buds and then placed it back properly!!
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