I have auto renewal for my computer I wish to cancel
Auto renewal for what?
Assuming it's for an antivirus program, write a letter, yes, a letter, to the supplier of the antivirus program cancelling yuor subscription, and send it recorded delivery. Drop a copy of the letter to your bank.
If you get charged subsequently, you then have recourse against your bank: there is no need to bother the antivirus company. The bank will do that for you :)
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