HI, it's Jim from Crucial Vacuum!
First things first, unplug your vacuum and turn it over. Check your brush roll for any large amount of debris. This usually comes in the form of carpet fibers, or hair strands wrapped around the brush roll. Try manually rotating the brush roll, this will help unclog any hidden debris.
Take off your vacuums bottom plate, this is usually held on by two screws on opposing sides of the bottom of your vacuum. Remove the brush roll and examine the belt to see if it is applying tension to the brush roll. If the belt is loose this would cause the brush roll to not work properly.
What's the quality of the bristles on the roll? If they look worn down, or loose then it's time to replace the brush roll itself.
You can purchase replacement parts for your vacuum direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10
http://www.crucialvacuum.com
I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.
Jim Thompson
Crucial Vacuum Customer Care
http://www.crucialvacuum.com
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