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Adjust the video playback settings within the app
Visit the app's "Settings" menu (the small gear icon on the top right of the nav bar) and enable the "Play Video Over WiFi Only" setting
Make sure you're running up-to-date software. The Acorn TV app requires iOS 9+
Visit Settings > General > Software Update to update iOS on your phone or ipad.
Disconnect other devices from your network
Delete and then reinstall the Acorn TV app
Select My Acorn TV on the top right of the Acorn TV website
Select Manage Account in the dropdown menu
From here, you can review your account status, change your email and/or password, cancel your membership, update billing information, apply a promo code, and more.
Email Acorn, fully explaining the history of your problem, ask for detailed posted or emailed instructions and your account status.
Over-the-phone call center operators will often give you a stock answer from a pre-defined list. Emailing will hopefully get the attention of personnel who can explain in more detail. We don't have Acorn here, but I had a similar request with our Satellite SP.
It turned out, via a comprehensive email reply, that the contract taken allows only one TV set per decoder.
Second set may need a dual-type contract....?
Maybe your phone is connected with 3 G without your knowing. I had the same problem with my Samsung Wave. Check all of your settings, if you haven't done so already. Good luck!
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