Ricoh 2045e I can't change the server delivery ip address on a ricoh 2045e , can access the admin console and change the smtp server address but not the main delivery server .

You can always find answers to your Xerox questions at www.xerox.com/support .

The 3220 does NOT support SSL, please verify if your email service is requiring SSL transmission. (Port 445 or 587 are indicators of SSL email requirements.) There are free email providers that will still send on port 25 without SSL. Xerox does not provide a list however so you will need to research these yourself.

Instructions for setup scan to email below:
Configure the Machine for Scan to E-mail
IMPORTANT: Obtain the following information from your e-mail service provider before configuring the machine for Scan to E-Mail.

1. What is the host name or IP address of the SMTP server?
2. What port number does that SMTP server require?
3. Does the server require authentication login? If so, what format does the server expect the login? (Does the server require the full e-mail address or just the part before the @ sign?)
4. Does the e-mail server require POP3 before SMTP authentication? If so, obtain the POP3 settings (POP3 host name or IP address, port number, and login name/password).
5. Does the server require SSL or TLS encryption? If so, ask your e-mail provider to provide you with an e-mail server that does not use SSL or TLS encryption as the printer does not support SSL/TLS encryption for e-mail authentication.
   
   NOTES:
   • If you are provided with a new e-mail server to use, questions 1 - 7 will need to be answered again.
   • Xerox does not provide a list of e-mail providers that do not require SSL/TLS encryption for e-mail authentication.
   • If unable to find an e-mail service that does not require SSL or TLS encryption, See theRelated Items below for information on how to Install the Network Scan program for a Windows OS or how to Install the USB Scan Driver for a Macintosh OS. Once the scanned file is stored on your computer, it can then be e-mailed from your computer as an attached item/file in a new e-mail.
6. What is the attachment size limit on the account on that server?
7. What 'From' address will the printer use for Scan to E-mail? The From address should be a valid e-mail address for the e-mail server that the printer will use. Ask the e-mail provider if authentication is required if the login name (above) is allowed to be used for the From address the printer will use.
   
   If you do not know the answer to the questions above, contact the people that control the e-mail server you want the machine to use for Scan to E-mail. The following parties can provide you with additional assistance:
   • If the e-mail server is inside your company's network, contact the E-mail Server Administrator to obtain the required settings.
   • If the e-mail server is outside your company, contact the Technical Support for that e-mail service to obtain the required settings. This may be your Internet Service Provider (ISP), or a 3rd party E-mail Service Provider.

Configure the Machine's E-mail Settings Using CentreWare Internet Services (CWIS)
After you have obtained the above information, configure the machine's e-mail settings using CWIS.

1. Access CWIS. See the Related Items below for additional information.
2. Click on the [Properties] link.
3. In the Properties section on the left side of the window, click on the [+] symbol next to theProtocols folder to expand the list of options.
4. Click on the [SMTP Server] link.
5. Click on the [IP Address] or [Host Name] radio button.
6. Enter the IP address or domain (host) name of the SMTP (e-mail) server in the field provided.
   
   NOTE: If you use an IP address for the SMTP server, verify that the IP address for the server will not change. If the SMTP's server IP address changes, the machine will be unable to Scan to E-mail until the machine's SMTP Server address entry is edited with the new SMTP server IP address. If necessary, contact your E-mail Administrator to verify how the IP address has been assigned to the SMTP server.
   
   NOTE: If using the domain (host) name, make sure DNS is enabled on the machine. By default, DNS is disabled. To enable and configure DNS settings, click on the Properties tab, click on the TCP/IP link under the Protocols folder, enter the required DNS settings for your network in the DNS/DDNS field, and then click on [Save Changes]. Contact your Network Administrator to obtain the correct DNS settings.
7. Enter the port number used by the e-mail server, from 1 to 65535, in the field provided. The default port number is 25. If you use an IP address for the SMTP server, verify that the IP address for the server will not change.
   
   NOTE: If you use an IP address for the SMTP server, verify that the IP address for the server will not change. If the SMTP's server IP address changes, the machine will be unable to Scan to E-mail until the machine's SMTP Server address entry is edited with the new SMTP server IP address. If necessary, contact your E-mail Administrator to verify how the IP address has been assigned to the SMTP server.
8. If authentication is required, insert a check mark in the SMTP Requires Authentication check box.
9. In the SMTP Server Login Name field, enter the SMTP login name.
10. In the SMTP Server Password field, enter the SMTP password and then retype the same password in the Verify Password field.
11. If the E-mail server requires POP3 before SMTP authentication, continue with step 13. Otherwise skip to step 17.
12. If POP3 before SMTP authentication is required, insert a check mark in the SMTP requires POP3 Before SMTP Authentication check box.
13. In the POP3 Server and Port field, enter the IP address or domain (host) name of the SMTP (e-mail) server and the port number. The default port number is 110.
14. In the POP3 Server Login Name field, enter the POP3 login name.
15. In the POP3 Server Password enter the POP3 password and then retype the same password in the Verify Password field.
16. Click on the [Save Changes] button.
17. In the Properties section on the left side of the window, click on the [+] symbol next to the E-mailfolder to expand the list of options.
18. Click on the [E-mail] link.
19. Click on the [E-mail Setup] link.
20. In the Default [From:] Address field, enter the from E-mail address that the printer will use for sending E-mail.
    
    NOTE: If you do not want the from address that the printer will use to send E-mail to be automatically copied on any E-mail that is sent from the printer, make sure that the check box next to Always prompt for file format setup before scanning is not checked. Additionally, the following default settings can be set for Scan to E-mail:
    • Default Original Type - Available options are: Text, Text/Photo, and Photo
    • Default Scan Resolution - Available options are: 100 dpi, 200 dpi, and 300 dpi
    • Default Attachment Type - Available options are: PDF, TIFF - Multi Page, and TIFF - Single Page
    • Default Scan Color - Available options are: Mono, Gray, and Color
    • File Format Setup Prompt - Leave this box unchecked if you do not want to be prompted for the file format each time you Scan to E-mail.
    • Conformation Sheet - Available options are: On Errors Only, Always, and Off
21. Click on the [Save Changes] button.NOTE: See the Related Items below for information on how to Scan to E-mail. When Scan to E-mail is successful, it is recommended to print a copy of the SMTP Server settings and E-mail Setup settings from CWIS for your records. If Scan to E-mail fails in the future, refer to these settings.

Configure Additional E-mail Security Settings (Optional)
For additional security when sending e-mails, the machine can be configured to require the sender to be authorized prior to using the machine's Scan to E-mail service. This is an optional security feature for Scan to E-mail and is disabled by default.
Authorized users for Scan to E-mail can be configured using CWIS. Up to 2,000 users can be registered.

1. Access CWIS. See the Related Items below for additional information.
2. Click on the [Properties] link.
3. In the Properties section on the left side of the window, click on the [+] symbol next to the E-mailfolder to expand the list of options.
4. Click on the [User Authentication] link.
5. Insert a check mark in the Enable Auth User check box to enable user authentication.
6. If necessary, insert a check mark in the Enable Guest Account check box to allow guest access. If this option is enabled, enter a login name and password for the guest account in the fields provided.
7. Click on the [Add] button to add new accounts.
8. Enter a username, an authentication ID, a password and an e-mail address in the fields provided.
9. Click on the [Save Changes] button. The user will be added to the User Authentication List.

Enter in SP mode and print the ALL SMC report .In this report find the IP adress.Enter in your PC printer device the IP adress.

Type the machine ip adress on the adress bar of the machine and hit enter.
Then the machine webpage will appear

1. Click the Network Settings link, login asadmin, username is admin and password is also admin and click the Services Settings link.

2. Use the SMTP server IP addresses in the Primary andSecondary Server fields rather than the server names.

3. Verify if the mail server is using the default SMTP portof 25. If it is not, then change the Port Number to match the server. Port 587is a commonly used port if authentication is required.

4. The Reply Email Address must be a valid local emailaddress for some mail servers or messages will be discarded. If using a Reply Email Address like: [email protected] [email protected] confirm that the email address actually exists.

5. If the server is running SSL (GMail uses SSL) for bettersecurity, check the box next to Enable SSL. Click here for instructions on how to setup scan to GMail.

6. Leave the User Name and Password blank temporarily andperform the Connection Test. A successful response will verify that the serveris really a valid SMTP mail server.

The following should be performed byan I.T. person

Mail server settings

1.Createa new user account and password for the mfp on the mail server this useraccount name , the name set in the mfp

put ip address of the copier into web brouser (adress bar)log in user name administrator or admin no password go to address book and just enter e mail address.Will work as long as the the rest of ur network detais r correct ie smtp server ip address and if u using any authentication. Will not work if u dont have microsoft exchange on ur server

Open Internet Explorer and type in the IP address of the cm2520 embedded controller.

2. Click Admin Mode; under Administrator Password, type in the default password (12345678) and

click Login.

3. Click Network.

4. Click E-mail.

5. Under E-mail Receive (POP) Configuration, set Receive to Enable.

6. Under Receiving Server Address, type in the IP address of the POP3 server.

7. Under Username and Password, type in the Username and Password given to the copier by the

network administrator.

8. Leave APOP authentication at Disable.

9. Leave Connection Timeout and Port Number at the default setting.

10. Click Apply, then O.K.

11. Click E-mail Transmission.

12. Set Transmission to Enable.

13. Under SMTP Server Address, type in the IP address of the SMTP server address.

14. Leave Port Number at the default (25).
15. Set Connection Time-out to 60 seconds.

The Scanrouter program is windows only.If you web into the interface using the ip address I believe the log in is admin and there is no password.

I've just discovered that Ricoh's built in software only works if your SMTP server sends out without picking up password or authentication.
Having same issue and it worked fine when it was behind corporate firewall with the same connection settings (IP address) as the SMTP server.
Once I changed web hosting - it won't recognize the SMTP server or any authentication methods. According to IKON (Ricoh support for the USA) - your SMTP server has to have "relay exception"

1. The mx record has to be changed to an adress, which can be reached from the internet. It has to be an public IP Adress or you have to use dyndns.org or something like that. If the Server is not reachable directly in the Internet, you have to set your Internetrouter to forward smtp to your server in your network.

2. There are cases, when you need to configure a Smart Host for your e-mail server. A typical example is the situation, when your ISP blocks outbound connections on TCP port 25. Another, very common case is when you are using an IP address which belongs to a range of Dynamic IP addresses. It is a common practice to drop smtp connections or discard e-mail messages sent from a dynamic IP address.
a. Open your Exchange System Management Console - Administrative Groups - "Groupname" - Server - "Servername" - protocols - smtp.
b. Click right to"virtual standard server for smtp" and choose properties.
c. Change to tab delivery.
d. Then choose the button advanced.
Here you can set the full qualified domain name and you can set a smarthost entry. May be this helps

take also a look at http://codebetter.com/blogs/john.papa/archive/2007/04/02/Problems-Sending-Mail-on-Dedicated-Server-with-GoDaddy.aspx

start by checking authentication... make sure your smtp server login is correct, also change your smtp name to ip format... run cmd and ping your mail server... example ping mail.server.com it will respond its ip address

The Log settings option allows you to save and email status logs to an administrator?s email address. Step 1 Open a web browser and type the IP address of the router (default:192.168.0.1). The username is admin (all lower case) and the password is blank (nothing) Step 2 Click on the Status tab and click the Log button. Step 3 Click on the Log Settings button. Enter the SMTP Server or IP Address in the field provided. Example: SMTP server > smtp.email.msn.com IP address > 207.46.181.11 Step 4 Enter E-mail Address in which you want the logs to be sent to. Step 5 Select the Log type you wish to send to your SMTP server. System Activity Debug Information Attacks Dropped Packets Notice Step 6 Click on Apply and then click Continue to save the changes. Click the Send E-mail Now button to send the log to the e-mail address specified.