CONTACT AMAZON CUSTOMER SERVICE. I hope its under a warranty/service contract. Replacing a broken screen off coverage is expensive. If the screen under it is frozen its likely the dropping caused more problems than just the broken screen.
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SOURCE: how to change a battary on a kindle fire HDX
There is no battery lid, the back must be removed
https://www.ifixit.com/Guide/Kindle+Fire+Battery+Replacement/7741
https://www.youtube.com/watch?v=WpffS2jN5Qo
SOURCE: Our Kindle Fire HD is locked up, how can we unfreeze? we have already tried powering off
"Performing a hard reset on your Kindle Fire may resolve intermittent issues like a frozen screen, battery issues or trouble downloading content to your Kindle Fire. Allow your Kindle Fire to charge for approximately 30 minutes, then try the following steps.
To perform a hard reset on your Kindle Fire, press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle Fire.
If your Kindle Fire is still unresponsive, try charging your Kindle Fire before trying to reset the device again." from here. Hope this helps, good luck.
SOURCE: cannot get my kindle fire hdx to register to my account
You can use the help buttons on your kindle to contact Amazon directly for help registering your kindle. Amazon will contact you quickly and will have your account information available so they can assist you with your registration.
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