I'm puzzled too. The many KitchenAid mixers which I have worked on have had other problems, but not this one. The link below will take you to a copy of the mixer Service Manual. While it does not specifically mention the Artisan, that model (as far as servicing goes, is the same).
http://www.kitchenaidparts.eu/documents/pdf/service-manual/classic-svc-manual-new-email-version.pdf
The spring and cap (if fitted) are a reasonably loose fit on that planetary shaft, you should be able to move it up and down by hand. I'm struggling to see how there could be a problem with that spring. Did you properly clean out the hole in the paddle so that it is an easy slide fit on that shaft?
Testimonial: "No it is not moving up and down....that's the problem. Somehow it seems locked!"
Hi Elena, if it is stuck into position with food then get stuck into it with warm soapy water and a toothbrush. If it is somehow mechanically jammed then you will need to use force to somehow free it up. If you find damage on the shaft causing the spring to jam then you will need to file that damage smooth. You will not be able to file any imperfections in the spring, that will be too hard to be able to be filed.
×
167 views
Usually answered in minutes!
×