Samsung UN40HU6950 40 Inch Ultra Smart Logo
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Richard Lehner Posted on Jan 12, 2015
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I can't get audio to work on my Samsung UN40HU6950F UHD TV HDMI 1 input using the Time Warner Cable Cisco 4742HDC cable box.

When I hook up the HDMI cable from the Tiime Warner Cable Cisco 4742HDC box to the Samsung UN40HU6950F Samsung HDMI 1 input I get a beautiful picture but no audio. Same with HDMI 2 and 4. But I do get audio and video on the HDMI 3 input. When I connect the TV to the bedroom Time Waner Motorola DCX3510M DVR box, all 4 of the HDMI inputs on the Samsung TV work. The TWC tech says it is a problem with the TV and insisted on connecting using the component inputs. I told him that wasn't acceptable since the component inputs are analog, not digital. When I called the Samsung tech, they said it was a TWC problem. Any idea why the TWC box won't work on 3 of the 4 HDMI inputs on the Samsung UN40HU6950F?

1 Answer

gemagm

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  • Samsung Master 689 Answers
  • Posted on Jan 31, 2015
gemagm
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If all 4 inputs work with another input source(i.e. your Motorola box) it indicates the issue is with the TWC input source. Also check your HDMI cable to be sure it is in good condition & properly plugged in on both ends.

2 Related Answers

Anonymous

  • 192 Answers
  • Posted on Jul 08, 2007

SOURCE: Screen goes blank

This set has a factory upgrade for HDMI problems like yours and it also fixes another problem for intermitent sound in the HDMI mode. This model is still under warranty. Call: 1-800-SAMSUNG To find a local servicer in your area.

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Chi Chu

  • 8457 Answers
  • Posted on Nov 23, 2009

SOURCE: I have a Samsung LN-T4661F LCT TV connected to my

No,It ur tv have a burn dead LCD inverter board must change to get picture back.

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