Brand new first charge The green light on the charger plug goes off after a short time. Is the unit still charging?

Hi Walter, it's Jack at Dyson.

The light on the charger illuminates while the machine is taking in power. When the battery is completely recharged, the light will go out. A brand new machine will have some power on its battery to begin with, so the initial charge may take less time than usual. Normally DC34 will take 3.5 hours to recharge completely from empty.

I hope this helps, and reassuringly it sounds like your new machine is working correctly. If you'd like any additional advice or guidance, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Once the green light goes off, it's done charging. Since it was first charge I know they say to charge it 8? hours (or 4? don't recall right offhand) but it does come charged (that's part of how they make the batteries). What you do want to do is remember not to always recharge it when your done using it. Use it till the battery goes flat, then recharge it; it will give you a longer battery life that way.