Chances are your portable unit is a reverse cycle unit...If so, the leaving air temp in heating mode is not usually much warmer than room temp with 85 degrees F just about the maximum under PERFECT design conditions. A small portable in a large cold room may only be discharging 75 degree air, which is going to feel cold.
If your unit is NOT a reverse cycle unit, the heating source (probably electric resistance) is either not coming on at all or a portion of it is not coming on due to a defective element, burnt wire or a control issue.
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