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Here is the service manual, its a little overkill but it will have what you need to know to use it ect...
https://www.manualslib.com/manual/1212467/Sanyo-Dvw6100.html
OPen my computer and then right click on your DVD drive. Then click on properties and eject. If that dowsn't work, there is a small hole on the faceplate of the DVD drive. Insert a paper clip and push it in until the door opens.
DVD loading mechanism doesn't load completely that's why opens after attempt of loading. You need to open top cover of unit and inspect loading belt might be lose, tray timing can be out of phase, some wire got stuck with tray while loading etc.
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