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Hi there i do believe i have a solution to your problem
A full list of mixer fro Oster is available at this web site
http://www.oster.com/CustService.aspx?content=manualList&cid=1542&catName=Mixing
The customer service also is very friendly and can answer to all your question or concern.Consumer rating for small appliance is very questionable because the items in question are very generic and they are all realtes to the same market segment
http://www.oster.com/CustService.aspx
The customer service will help you to find the right answer to your question.The do also have technical repair center or they will tell you how to return the item for replacement.i used before and they work good
Look under the mixing head on the bowl side. There's a square "tab" that looks like the one on the back side of the machine. Pull it towards the bowl to release the mixer head from the base.
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