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I have 3 different coffee machines and all 3 are descaling like you said using only the froter so that is normal .... Unless you misstyped the question
My Jura 5 was only pouring coffee from one spout, the other was blocked. I fixed it by removing the cover from the spout (see photo) it clips off with pressure applied to the sides on the dimpled part, then removing the brown reservoir inside after disconnecting the brown tube. Right enough, one side of the reservoir was full of coffee residue. I cleaned this with hot water and a tooth brush before re-assembling it all. The machine now pours perfectly from both spouts.
There are two parts: You will see the top part is fixed - it does not move. Remove it first, placing fingers behind the top of the piece, and gently it toward you. It will pop loose toward you - but not off. To remove completely, simple move the top half straight up, and it will release completely.
The bottom part of the spout is trickier, but equally easy once you know how it is fastened. Exam the bottom half. See how it is fastened by sliding on rails. Facing this piece, gently push leftward on the right side of the spout. The spout is flexible, and it will bow outward enough that the right side will come off its rail, enabling you to gently pull that side out. The left side will then come off as well.
As the coffee is
dispensed, it is normal to have some residue left in the tubing and spouts. It
is the reason that the machine will require cleaning on a regular basis using
the Jura tablets that dissolves the coffee film. In the case the spouts get clogged, the
best approach would be to dismantle the spout assembly. Since it may not always
be possible, I found that filling a cup with a coffee cleaning solution such as
Puly Cleaner (pulycleaner.co.uk) and having the spout dip in the solution
overnight can help. Probably that dissolving a Jura cleaning tablet in a cup of
warm water would provide similar cleaning power.
Dismantling the spout is
rather straightforward. You start with removing the front logo by rotating it
counter-clockwise. Behind it you will find a T15 Torx screw. Removing it will allow
removal of spout cover by pulling the top part lightly towards you and then
sliding it down below the spouts. Grab the spouts by the sides and wiggle
downwards until it comes loose. You can now clean the spouts but will most
likely need to soak it. See the video showing removal of the spouts @ youtu.be/9QlRGY0eX3s
I had this same problem and called Jura Capresso. They had me straighten out a paper clip and stick it up each spout as far as I could and jiggle it around (after bringing the panel with the spouts down as far as possible) Then they said to **** the panel containing the spouts up and down several times and then press the rinse button. Repeat this process several times. That did the trick for me. They said sometimes the spouts get clogged and just need to be cleared.
This is most likely due to a bad o'ring. The bar you speak of...Does the unit have a small spout pointing upward from the area?...with a groove? Is the o'ring in that groove damaged or missing? When the grounds are compressed in the piston, the brew unit lowers down onto this spout and seals on it. The high pressure water then is injected upward inot the brew unit. When this seal fails the water simply leaks into the tray when there are grounds providing backpressure. When rinsing and no backpressure some of the water may be getting through. Make sure you lube up any seals with a food grade lube. Olive oil will work in a pinch.
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