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The return of faulty merchandise procedure is described, but involves the local store which you apparently know about.
Unfortunately, after you tried the local store, I see little alternative to either giving up and buying another model, or trying to contact the Dunelm headquarters instead of the local store to request assistance.
Customer Service
Dunelm DirectGreen Street
Radcliffe
Manchester M26 3EDTel: 0345 165 6565
General enquiries
0116 2644400Email: [email protected]
Nothing different between blenders working in US then Colombia. Your blender is defective. Bad luck you bought it in US and never tested before taking it to Colombia. Well, actually a blender can work with just one speed!
It's a problem with tachogenerator. You can buy this part pretty cheap and replacing is not that hard. (It's the gears under the blender/juice maker attachment) Basically while spinning it measures the speed and sends it back to motherboard to calculate how to adjust speed so it matches the setting. Replacing should help if it's broken. Although might be worth a try too just clean it. If some dirt or liquid got inside I might disturb the mechanism and cause problems. In my case just cleaning fixed the situation drastically.
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