Need the answer queek.
I suggest you can approach Theunlockarena.com and specify the model,country,locked network of Alcatel.Based on the availability you can get the permanent unlock code along with free instructions.
Firstly you need to make sure that the phone is unlocked i.e. it is not tied to another network. Secondly, perform a manual network search. You do this by going into your menu and selecting: (i)settings, (ii) network services, (iii) network selection, then (iv) manual. It will then search for available networks: click on any network first, and then go back into it again and click on Lebara. If that still does not work try the SIM in a different handset.#
Lebara Customer Service
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