Deleting all of my messages and now there is no messages and now no one can leave me a message. It is saying mailbox full but the red light is still on?
It's called "phantom messages". You can find clearing code in the user manual here: http://www.pdfkeep.com/nortel-networks-phone-manual-t7208
Try pressing the Feature key followed by "#65". We've also used this to clear phantom fax messages which Avaya Achillae (formerly Nortel Nancy) notifies via voice prompt when checking VM manually.
If that doesn't work, you may need to delete/re-create the voice mailbox, which should completely reset the VM indicators for that box.
Note: Assuming you're on a BCM system -- if you're testing VM by calling from one extension to another that has a "full" mailbox, calls may be refused or be forwarded to Call Center or Auto Attendant (if either are set up on your system). BUT, calls from outside may still get to VM just fine. I'm told this was by design.
Thank You!! But the light is now off but I think the extension who was having this problem now has a bigger problem, it has switched to the general Mailbox. I am not familiar with phone systems at all. Is there a way I can just restart the whole phone system ?? And if so do you think it is alot of work and worth it. Because I cannot even get into my admin mailbox.
It looks like I am using a BCM and no we do not have a phone tech at all!! Everyone in this Area will not work on a Nortel Phone System anymore. Do you have any suggestions for me because I'm stuck and my boss is really counting on me.
×
SOURCE: Message waiting indicator light is on but there are no messages
There is this thing on Norstar systems called Reply message... this turns on your voicemail light, but there is on messages when you go into the mailbox.
Try this: FEATURE # 6 5
There might be something on you set that will tell you who sent the message, and you can hit the # or press the OK button to cancel this message!
Good Luck.
393 views
Usually answered in minutes!
Are you using a BCM for your system (this is what I'm familiar with)? Sounds like that ext has been disassociated from the original mailbox and I doubt that restarting the system will correct the issue. As for restarting a BCM, different versions have various quirks which can make even that a little tricky. Typically, earlier BCMs must be shut down via the online management portal (they don't have a restart option like the later ones), then the power can be dis-/re-connected to reboot the system. Sounds like you don't have a phone tech available, either internal or by contract, and I'm not sure how much I can really help.
I know BCMs are no longer in production and are approaching end-of-life status around 2018, but they were so popular that they're known & used around the world that I'm surprised you can't find a knowlegable tech.
Depending on your area, you may try to contact Ronco Communications - Ronco.net. No, they're not the Pocket Fisherman folks, that's Ron Popeil. Ronco has been great to work with for the 6 years or so we've used them. I could try pointing you to some manuals, but they're often too vague unless you have some knowledge. Do you have any access to your BCM at all - login to Element Manager or to CallPilot?
I honestly don't know anything about the BCM I just found a 2 page word doc that has some features on it. This is all like a foreign language to me but I will say I am pretty good with directions
Does the doc contain any login info for Element Manager (the BCM online interface panel) or to CallPilot (the voice mailbox & Call Center onine interface)?
×