Hi I have a dc35 which was working ok but now the charger light keeps flashing and it wont work could someone give me advice please thanks Ryan

This means your battery is flat. When charging the battery if the green light on the charger is on then charge is getting to the battery. If the battery isn't holding a charge then you will need to replace the battery.

Hi Julia,

I'm sorry to hear about your experience so far, but I'm confident this is something we can resolve for you under your 2-year Dyson cordless warranty. We'd just need to talk you though a few quick diagnostic checks to confirm which part is at fault.

When you have your DC35 and the charger easily to hand, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Hi Zara, it's Jack at Dyson.

DC35 should charge from depleted within 3.5 hours. When your machine is taking in power, you'll see a green light on the charger assembly. When the machine is fully charged, the green light will shut off. Disconnect the machine from the charger cord before testing it, as your DC35 will never run when the charger cord is attached to the machine.

We're keen to help you check that both the charger assembly and the battery are working as they should be. If not, a replacement part should be covered under your 2-year Dyson parts and labour guarantee. We'd just need to talk you through some simple diagnostic checks when you have your machine to hand to pinpoint the cause of the issue.

You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you, and helping you resolve this issue.

Hi Peter, it's Jack at Dyson.

From what you're describing, it does sound as if your DC35 needs to be recharged. When the machine is charging, the LED on the charger will illuminate, but the LED on the machine itself will not. When the LED on the charger goes out, the machine is fully charged - this will take 3.5 hours from depleted.

Please try connecting your DC35 to the charger cord and allowing it at least 3.5 hours to charge until the LED on the charger goes out, then test your machine. If it's still not running at this point, we will need to talk you through some simple diagnostic checks when you have your machine to hand. This will help determine whether there's an issue with the main body, battery or the charger itself.

You can reach our experts by calling the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi Perry, it's Jack at Dyson.

If the green light comes on when your DC35's trigger is pulled, but the machine does not run, this would usually signal that the battery has no charge.

The battery should recharge fully from depleted in 3.5 hours. However if your machine has been connected to the charger for at least this long and still won't run, it could mean there's an issue with either the charger or the battery.

We're happy to talk you through some simple diagnostic checks when you have your machine to hand, to help determine which part is at fault. At your earliest opportunity, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi there, it's Jack at Dyson.

If your DC35 won't run and displays a flashing green light, our online Support guide should help you diagnose the issue: http://www.dyson.co.uk/support/dc35/dc35-multi-floor/my-machine-is-not-working/my-machine-displays-an-led-light

If you find you need some further help after giving this a try, you can reach our experts directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a replacement part is needed, we can confirm if this is covered under our free 2-year parts and labour guarantee.

Hi David,

Thank you for reaching out. I am sorry to hear you are having difficulty with your DC35. Your charger light should illuminate, even if it is only for a moment, when you initially connect your machine to the charger. In light of the fact that your charger does not illuminate part replacement may be necessary to resolve this issue. We are happy to help with this. Please call our Helpline at your earliest convenience for assistance.

US - 1-866-693-9766 or UK - 0800 298 0298

Best wishes,

Jessica

Hi my Dyson v6 is not charging it shows a blue light when we put it on the charger but in a few minutes the light goes off please help

Hi Becky, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC44 Animal. To confirm why the charger is flashing we'll need to take you through some quick diagnostic checks when you have your machine to hand.

Please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US) so our experts can provide further assistance. We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Hi Amir,

I'm sorry to hear you're having difficulties with your DC35. If you get in touch with us directly, we'll be able to run through some troubleshooting over the phone to identify the cause of the issue. If a replacement part is necessary, this should be covered by the Dyson guarantee, as long as the machine has been used in accordance with the terms and conditions listed in the user guide.

We'd appreciate the opportunity to provide further assistance, so please call us on 1-866-693-9766. Alternatively, if you email your contact details to [email protected], someone will be in touch as soon as possible to provide assistance.

We'll look forward to helping you resolve this issue.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com/